• Attend and manage formal calls and provide accurate and concise information without any delay.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• provide information to the customer about our products and create lead using proper lead type.
• Build sustainable relationships and engage customers by taking the extra mile.
• Maintain necessary call log details using the latest technology available in the company's cloud or digital database.
• Enhance customer satisfaction by reducing call waiting and offering a delightful telephonic conversation.

Skills

• Proven track record of handling all the duties and responsibilities of a call center agent or associate.
• Adept in handling different functions of the telephone along with fluent spoken skills.
• Adroit multi-tasker with an ability to note important pointers while attending a vital customer call.
• Proficient in using modern communication tools and software for facilitating formal routine processes.
• Smart communicator with the potential to elaborate practical advantages of the company's products.
• Exhibiting the eagerness to innovate and enhance the existing work output by working on constructive feedback.