Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Beach Hotel, Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.

With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise™ Spa, and direct complimentary access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine the holiday experience.

About the Job:

Provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanour in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service. 

Must possess extensive knowledge of the Health Club and answer all queries associated with facilities, products, and services to all members/guests. Guide, promote and upsell product and services associated with the J club where applicable thus contributing to increase sales and repeat business. 

Answer phones and use applications as per respective domain to handle bookings, scheduling and billing. 

Purpose:

• Courteously answer all incoming phone calls in a professional and friendly manner.
• Answer all email queries in a professional manner, following standard turnaround time and email etiquettes.
• Accurately and professionally communicate rates associated with facilities, products, and services from health club for membership etc. Utilize suggestive selling techniques, demonstrate advantages, and create value for our guests.
• Maintain Knowledge in all aspects of facilities, products, and services, associated program, and reservations for Health Club
•  Always maintain a friendly, cheerful, and courteous demeanor while providing personalized service to guests and frequent customers.
• Assist guests with Towels, bathrobes, sandals, and amenities across the spa. 
• Maintain knowledge of use of equipment and their upkeep and maintenance. Use equipment only as intended. 
• Anticipate guests/member’s needs, respond promptly, and acknowledge them.
• Assist guests in the following areas as required based on operating and safety guidelines.

About You:

The ideal candidate for this position will have the following experience and qualifications: 

• Experience of working within a 5 Star Luxury environment and Fitness Chain
• Minimum 1-3 year in a Health Club.
• Great communication skills and proficient in English (Read/Write/Speak – Essential)
• Competent in MS Office (Word, Outlook, Excel)
• Strong Customer service orientation and ownership

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.