Job Overview

The Sales Consultant responsible for providing exceptional customer service and expertise in selling Mercedes Benz vehicles to prospective buyers.

Key duties and Responsibilities:

• Greet customers and establish rapport to understand their needs and preferences.
• Demonstrate in-depth knowledge of Mercedes Benz vehicles, including features, specifications, and benefits.
• Assist customers in selecting the right vehicles based on their requirements and budget.
• Conduct thorough vehicle walk-arounds, highlighting key features and addressing customer questions and concerns.
• Coordinate and accompany customers on test drives, ensuring a positive experience.
• Provide accurate and timely information regarding pricing, financing options, warranties, and any other relevant details.
• Negotiate and finalize sales agreements, ensuring a seamless and transparent process.
• Collaborate with the finance and insurance team to facilitate smooth transaction and paperwork completion.
• Follow up with customers to ensure satisfaction and address any post-sale concerns.
• Stay up to date with Mercedes Benz product knowledge, industry trends, and competitor offerings.
• Uphold company values throughout business practices and utilize sound judgment in decision making.
• Any other additional duties as may be required by management based on needs of the business.

Requirements:

• Previous experience in automotive sales, preferably with a focus on luxury or high-end brands is preferred.
• Mercedes Benz certification as a sales consultant or willingness to obtain certification is preferred.
• High school diploma
• Strong communication and interpersonal skills to effectively engage with customers.
• Excellent customer service abilities with a customer-centric approach.
• Ability to meet or exceed sales targets.
• Proficiency in utilising customer relationship management (CRM) systems and other sales tools.
• Detail-oriented mindset with strong organisational and time management skills.
• Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
• Flexibility to work evenings, weekends, and holidays as required by the dealership