Synopsis

On a shift basis, manage and complete tasks set within a defined timeframe within the Cargo warehouse operation i.e. planning and oversight on key activities, routes and products, with focus on defined performance requirements in relation to OTP, Cargo IQ, SLA’s and FAB etc.

Accountabilities

• Extend focus on inbound quality i.e. monitoring of physical built and validation of weight & volume to avoid stow loss, optimize onward connections and max. Revenue and/or messaging i.e. pre-alerts, contacts, FWB/FHL, SHCs, Cargo IQ.
• Implement best practices, and get buy-in from the Service Providers, to reduce operational discrepancies and support improved capacity utilization
• Monitoring of red routes, space optimization in line with Cargo Load planning using cargo spot – pre-carrying shipments, review of connections, potential no shows/misconnection and replacement /swap of loads
• Monitor work progress and services and ensure compliance with all regulatory requirements including Health, Security and Safety e.g. ULD properly lashed and secured, wearing of PPE.
• Establish and maintain close working relationships with the Service Providers for providing sufficient resources to achieve On-Time Departure Performance especially for freighter and RFS operation.
• Ensure compliance with all Etihad procedures and regulatory requirements in relation to safety, security and Dangerous Goods.
• To support the Cargo Quality Duty Manager to deliver departmental and corporate targets and goals.
• Support to establish best practices to enable revenue budget achievement and to support service delivery, cost savings and compliance to Safety & Security regulations.
• Support implementation of measurement tools to gauge overall performance of flights and resources and implement KPI’s to highlight business needs and requirements.

Education & Experience

• Educated to at least high school level, with acquired specialization in cargo handling operations.
• Successful completion of cargo and dangerous goods courses are required as well as courses in live animals, aircraft weight and balance and general cargo procedures.
• At least 3 years of cargo operations experience.
• Fully conversant with cargo handling processes, procedures and regulatory compliance expectations.