REPRESENTATIVE ACTIVITIES: ● Activities and duties will vary dependent upon functional areaassigned. Activities may include, but are not limited to:● Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries,complete order fulfillment.● Provides telephone customer service regarding the company's services and/or products.● Identifies customer's needs and determines appropriate action● Promotes and sells the company's products or services.● Investigates and resolves complaints.● Uses a computer system to track questions and answers as well as enter and track the status oforders.● Evaluates and resolves customer complaints professionally and tactfully.● Negotiates customer product/billing complaints by offering discounts, authorizing returns, requestingreturned product testing by internal quality or other staff, and approving replacement orders.● Authorizes credit memos/refunds within policy and according to established procedures.● Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries,complete order fulfillment.● Implement account service strategies.● Principal liaison with marketing and sales for assigned customers.● Implementation of marketing programs for assigned accounts.● Support all aspects of service to the customer including, but not limited to: price quotes and quotefollow-up, technical and product recommendations and sample department coordination.● Initiate and implement initiatives which improve customer service and responsiveness.● Coordinate with Logistics and Operations on capacity planning and scheduling.● Champion customer needs and follow up on customer inquiries.● Provide responsive order management support including order entry, or expediting and shipmentinformation to customers.● Proactively communicate supply chain issues and provide alternatives.● Attend technical training seminars.● Back-up team-members when workload makes this necessary.● Partner with Inside Sales to assist in achieving sales goals. Requirements:● Degree or Equivalent Diploma required.● 2.--3 years in Customer Service or related experience is a plus.● Good written, verbal and telephone communication skills.● Good data entry and organizational skills. Detailed oriented and good follow-up skillsClassification: Avery Dennison - Internal● Able to effectively manage many priorities and issues.● Understanding of applicable computer systems, such as Microsoft Office and function specific software.● Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.● Provides telephone customer service regarding the company's services and/or products.● Identifies customer's needs and determines appropriate action● Promotes and sells the company's products or services.● Investigates and resolves complaints.● Uses a computer system to track questions and answers as well as enter and track the status of orders.● Evaluates and resolves customer complaints professionally and tactfully.● Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing byinternal quality or other staff, and approving replacement orders.● Authorizes credit memos/refunds within policy and according to established procedures.● Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.● Implement account service strategies.● Principal liaison with marketing and sales for assigned customers.● Implementation of marketing programs for assigned accounts.● Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and productrecommendations and sample department coordination.● Initiate and implement initiatives which improve customer service and responsiveness.● Coordinate with Logistics and Operations on capacity planning and scheduling.● Champion customer needs and follow up on customer inquiries.● Provide responsive order management support including order entry, or expediting and shipment information to customers.● Proactively communicate supply chain issues and provide alternatives.● Attend technical training seminars.● Back-up team members when workload makes this necessary.● Partner with Inside Sales to assist in achieving sales goals.