We’re Hiring: Learning & Development (L&D) Manager – Service Delivery. Interested candidates please send your updated CV to [اضغط هنا لمشاهدة البريد اﻹلكتروني] or feel free to DM me directly!Position: Learning & Development (L&D) Manager – Service Delivery Location: Dubai, UAEContract: 3 months Experience: 10+ years in L&D, with 3–5 years in service delivery environmentsKey Responsibilities Learning Strategy & Program Design Develop and implement L&D roadmap aligned with service delivery and business goals. Identify skill gaps and training needs. Design technical, behavioral, leadership, and service excellence learning interventions. Create blended learning solutions (classroom, virtual, digital, experiential). Training Delivery & Execution Manage end-to-end regional training delivery. Work with SMEs, vendors, and training partners. Analytics & Impact Measurement Track training effectiveness using KPIs (productivity, CSAT, quality). Use data insights to refine programs and demonstrate ROI. Stakeholder & Client Management Collaborate with delivery heads, HRBPs, and leadership teams. Serve as a single point of contact for regional L&D. Present training outcomes and capability plans to clients. Talent & Leadership Development Support succession planning initiatives. Run leadership development programs for mid- and senior-level managers. Qualifications & Skills Education Bachelor’s or Master’s in HR, Business, Education, Learning Sciences, or related fields. Experience10+ years in L&D.3–5 years experience in service delivery environments. Key Skills Strong understanding of service delivery processes. Proficiency with digital learning tools, LMS, and modern learning methodologies. Excellent communication, facilitation, and stakeholder management skills. Ability to work effectively in a multicultural Middle East environment.