About Dubai Holding Group Services:Group Services is Dubai Holding’s shared business services arm that provides consolidated business solutions in procurement, finance and human capital across the Group. With a commitment to talent, digital innovation and continuous improvement, it delivers best-in-class service, enhancing the Group's overall performance.Group Services is dedicated to transforming operations, elevating service quality and cultivating specialised teams focused on excellence and innovation.Group Services comprises of:Group Services Procurement delivers end-to-end value through strategic sourcing, supplier management, and contracting. Enabled by advanced technology, streamlined processes, strong governance, and data-driven insights, it ensures responsible sourcing, cost efficiency, and operational excellence.Group Services Finance manages financial transactions, budgeting, and reporting to ensure strong fiscal health and cash flow. It empowers informed decision-making through insights that drive sustainable growth and profitability.Group Services Human Capital manages the full employee lifecycle, ensuring a smooth journey from recruitment to offboarding while fostering a culture that values and supports people—the Group’s greatest asset.Empowering talent for the future:Group Services’ greatest strength lies in its people; their collective capabilities serve as the driving force of the company. Dedicated to creating a vibrant talent hub where challenging the norm leads to innovation, collaboration fuels creativity and caring for people and partners cultivates strong relationships, Group Services aims to build a foundation for sustained success. As a business that views success as a shared journey and celebrates every achievement along the way, Group Services offers the opportunity to grow, develop skills and make a meaningful impact.Dubai Holding Group Services proudly supports a diverse portfolio of companies:• Dubai Holding Real Estate• Dubai Holding Entertainment• Dubai Holding Community Management• Dubai Holding Land Estates• Dubai Holding Hospitality• Dubai Holding Investments• Dubai Holding Asset ManagementRole OverviewThe Associate Director – Payroll & Offboarding will be responsible for ensuring accurate and timely processing of payroll and benefits transactions for all Dubai Holding entities in scope and maintaining compliance with all relevant laws and regulations, for providing exceptional customer service to employees via speedy and timely query resolution and working closely with cross-functional teams to ensure smooth execution of payroll and benefits activities. Additionally, the role is responsible for accurate adherence to EOS labor law, EOS calculations, smooth offboarding process and to provide valuable attrition and leaving reasons insights to the vertical Human Capital leads.About the Job:Strategic Planning:Support and provide inputs to the DH Vertical stakeholders in annual manpower budgeting process for DH entities Govern the processes, guidelines and protocols for payroll, benefits administration and offboarding activities in line with the overall DH values and guidelines Drive improvements within the sub-function’ processes and make recommendations in line with industry leading practices Effectively manage the profit and loss of the sub-function to optimize financial performance and achieve strategic objectivesPayroll Management:Monitor efficiency and accuracy of payroll processing and updates including new hires, terminations, and changes to pay rates Review effectiveness of relevant processes and its adherence to relevant laws and regulations. Conceptualise and deploy improvements to align to leading practices Provide all relevant data for internal and external auditors Monitor the efficiency and findings of internal and external payroll audits Monitor maintenance of accurate and up-to-date payroll records, ensuring they are kept confidential and secure Collaborate closely with Finance to ensure accurate payroll costing is postedOffboardingEnsure adherence to the labor law related to EOSReview and approve calculations and clearance certificates regarding end of service benefits Monitor the effectiveness of the offboarding process for employees Review and approve the end of services calculations shared by payroll team. Manage resolution on queries raised by employees (that escalate to this level) and facilitate acceptance, as required Provide valuable Insights to the vertical HC leads on attrition trends and leaving reasonsRelationship Management & CommunicationManage relationships with the key stakeholders in the verticals and drive customer satisfaction for the services provided Establish process for timely communication of any changes in payroll schedules, deadlines, and other relevant information Drive periodic communication with employees regarding their benefits coverage and with external stakeholders, such as government agencies and benefit providers, regarding compliance requirementsContinuous ImprovementDrive a continuous improvement culture in the sub-function in line with GS Strategy Periodically review metrics and reporting systems to measure the effectiveness of the sub-function’ processes and lead the implementation of process improvements using LEAN Six Sigma Provide guidance on implementing improvements using LEAN Six Sigma Champion service management activities to ensure effective delivery of all services within the sub-function. Responsible for a healthy improvement pipeline in sub-function and initiating new LEAN Six Sigma Yellow and Green Belt projects Be a LEAN Six Sigma Champion by ensuring the employees achieve the right LEAN Six Sigma Certification in line with their job requirements; provide guidance and oversight for the LEAN Six Sigma projects executed within the sub-functionPeople ManagementLead the HC Payroll & Offboarding sub-function and ensure individual and sub-functional objectives and priorities are in line with GS HC and overall GS objectives, and are met within the set milestones Provide day-to-day management and supervision to direct reports and support them in achieving their operational objectives Drive upskilling and continuous development within one’s own team in line with the capability requirement and service priorities of the GS HC function Build and promote a customer centric and service mindset culture, encouraging innovation and high performance within the teamQualifications, Experiences and Skills:Bachelor or Master’s degree in human resources, business administration, or a related field10-15 years of experience in HR Operations, Payroll and Benefits administration with at least 5 years of experience in a leadership role, preferably in a shared services organisation Advanced level knowledge of payroll function Strong knowledge of HC systems (preferably Oracle Fusion) Strong knowledge of UAE employment laws and regulations Experience working in the Middle East region, especially UAE is preferred LEAN Six Sigma Green Belt Certification preferred Experience in a similar Large-scale matrix organizations, Centre of Excellence or Shared Services background is highly preferred.Technical Skills/Competencies:HR operations HR systems Data protection Legal compliances related to employees Risk assessment & reporting HR service delivery Process excellence and execution focusAbout the Benefits:At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Classification: Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.