Job Description

Roles & Responsibilities

Job Summary

We are seeking a motivated IT Support Assistant to provide day-to-day support in IT operations, ERP and HRMS software. The ideal candidate will assist in maintaining the company’s IT infrastructure, supporting ERP and database tasks, and HR & Payroll Application.

Key Responsibilities

• Provide first-level technical support for hardware, software, network, and ERP systems.

• Assist in ERP user management, troubleshooting, and data maintenance.

• Support basic database operations such as backups, restores, and simple queries.

• Help manage IT assets, user accounts, and system documentation.

• Coordinate with external vendors for IT or system issues.

• Install and configure software, operating systems, and printers.

• Assist in installing and updating software, operating systems, and security tools.

• Support employee onboarding with IT account and system setup.

• Maintain documentation for IT processes, ERP user guides, and database logs.

• Maintain employee attendance records through the HRMS system.

• Assisting in QuickBooks ERP user support and backups

• Assist HR in ensuring accuracy of attendance, leave, and overtime data through HRMS software.

• Support user access and troubleshooting for HRMS accounts.

• Coordinate with HR to implement updates or improvements in HRMS workflows

Desired Candidate Profile

• Bachelor’s degree in IT, Computer Science, or related field.

• 2–5 years of experience in IT support or system administration.

• Basic knowledge of QuickBooks & Oracle ERP systems

• Familiarity with HRMS or payroll management software.

• Understanding of databases (MySQL, SQL Server, or Oracle).

• Good command of MS Excel and report generation.

• Strong troubleshooting, coordination, and communication skills.

• Ability to handle confidential HR data with integrity.

  
  

Preferred Skills

• Knowledge of SQL queries and database reporting.

• Understanding of IT systems, data backups, and networking basics.

• Exposure to attendance and payroll processing workflows.

Location: Abudhabi

Salary: To be discussed