Job description

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With  touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

• Oversee daily front office spa operations, ensuring smooth service delivery and high guest satisfaction
• Support the Spa Manager in implementing SOPs and maintaining brand standards across all spa areas
• Supervise spa reception and guest service teams, ensuring efficiency, professionalism, and consistency
• Monitor appointment scheduling, ensuring optimal yield management and booking efficiency
• Conduct daily operational checks to ensure cleanliness, safety, and presentation standards are met
• Act as Manager on Duty in the absence of the Spa Manager when required
• Ensure exceptional guest service is delivered at all touchpoints, including VIP and repeat guests
• Personally handle guest feedback, concerns, and complaints with professionalism and urgency
• Greet VIP guests and conduct spa tours when required
• Monitor guest satisfaction and ensure personalized service standards are maintained
• Promote upselling, retail sales, and rebooking to enhance guest experience and revenue
• Support achievement of departmental sales targets, budgets, and forecasts
• Assist in monitoring daily and weekly performance reports with Spa leadership
• Ensure proper execution of retail and revenue-generating strategies
• Support payroll and labour control in alignment with operational needs
• Contribute to business development initiatives and promotional activities
• Assist in training and coaching spa front-of-house staff in line with brand standards
• Support employee development, performance feedback, and continuous improvement
• Conduct or support departmental meetings and training sessions
• Ensure adherence to safety procedures and spa protocols across the team
• Ensure compliance with spa SOPs, safety regulations, and hygiene standards
• Maintain confidentiality of guest and employee information
• Uphold luxury service standards and brand expectations at all times

• Degree or Diploma in Hospitality Management, Spa Management, Tourism, or related field
• Minimum 2–3 years’ experience in a luxury spa environment, with supervisory or assistant managerial role exposure
• Strong knowledge of spa operations, front office procedures, and guest service standards
• Experience in scheduling, yield management, and retail or revenue-driven environments
• Proficiency in spa reservation systems and basic PMS/POS systems
• Excellent communication and interpersonal skills
• Strong leadership, coaching, and team development abilities
• High level of professionalism, grooming, and attention to detail
• Ability to handle guest complaints and resolve issues effectively
• Strong organizational and multitasking skills in a fast-paced environment
• Flexible to work shifts, weekends, and holidays as per operational requirements