Job description

Join Us at Miral Experiences

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

About the Role:

Deliver exceptional dining experiences by combining attention to detail with outstanding guest engagement. Provide comprehensive menu guidance and support suggestive techniques to elevate guest satisfaction while ensuring high standards of cleanliness and safety. Execute dining procedures flawlessly, uphold accurate transaction handling, and maintain strict adherence to company policies. Take ownership of all service-related tasks—from upselling techniques to resolving guest complaints—to create a seamless experience. Support departmental objectives by actively enforcing food safety measures, managing stock levels, and collaborating with team members to deliver excellence. As a pivotal ambassador of Miral’s brand, you’ll embody our core values to ensure every interaction reinforces our commitment to service quality and operational integrity.

Job Description:

Guest Engagement & Service Excellence

• Actively engage each guest with personalized service, attentively listening to their preferences while following company’s greetings and seating protocols.
• Assist in menu selection by answering product-related inquiries and making informed suggestions to enhance dining experiences with strategic wine, drink, and side-order pairings.
• Process all dining orders efficiently with precision, ensuring accurate kitchen communication and timely delivery of multi-course meals according to local Standard Operating Procedures.
• Manage restaurant operations by conducting thorough opening and closing routines, strictly adhering to pre-set company standards to ensure a flawless shift transition.
• Execute standardized serving techniques for all menu offerings, from plating to beverage presentation, in compliance with operational guidelines.
• Function as a designated host to warmly introduce staff to table guests and facilitate smooth service transitions.
• Address guest concerns promptly with professionalism—implementing recovery solutions in alignment with company policies to maintain guest retention and satisfaction.

Operational Excellence

• Maintain pristine restaurant environments through meticulous housekeeping, conducting regular equipment maintenance, and restocking supplies as per standard protocols.
• Coordinate with the warehouse to ensure timely stock deliveries while verifying inventory accuracy at all times.
• Engage customers dynamically with promotional offers, fostering an inviting atmosphere that drives revenue and guest loyalty through upselling initiatives.
• Oversee seating arrangements efficiently, executing waiting lists and providing menu assistance to optimize table turnover while respecting operational capacity limits.
• Prioritize food safety and hygiene by strictly complying with HACCP guidelines and maintaining impeccable safety standards throughout all service and cleaning tasks.
• Implement company’s lost & found procedures to resolve guest and staff-related items professionally.

Financial & Procedural Integrity

• Ensure meticulous cash handling, adhering to POS and wristband procedures to minimize discrepancies and uphold financial integrity during all transactions.
• Maintain cash register operations with exacting attention, organizing receipts and replenishing supplies according to established protocols while balancing daily floats accurately.
• Submit accurate daily sales reports to cash control and comply with company policies on overages and shortages with full transparency.
• Utilize machinery and hazardous materials only upon completing designated training—strictly following operational guidelines to prevent safety hazards.
• Support additional outlet duties beyond core responsibilities—assisting with tasks such as cleaning, merchandising, and training to enhance overall team effectiveness.

Role Essential:

• High School Diploma or equivalent
• Proven minimum 1 year of experience in food and beverage service roles
• Strong expertise in customer service with a keen eye for attention to detail
• Proficient communication skills with the ability to relay information clearly in fast-paced environments
• Capability to work collaboratively in high-pressure team settings, demonstrating effective teamwork and adaptability
• Positive, proactive attitude with a commitment to continuous learning and service excellence
• Proven experience in secure cash handling and POS operations, including shift balancing and financial compliance
• Knowledge of upselling techniques to enhance guest experience and revenue generation
• Broad understanding of food and beverage products to effectively support suggestions and promotions
• Strong adherence to company processes and the capability to follow written and verbal instructions accurately

Role Desirable:

• Bachelor’s Degree or Higher Diploma in Hospitality Management or a related field
• Experience in a high-end food and beverage environment, specifically in a 4* or 5* hotel
• Minimum 2 years in food and beverage service, demonstrating advanced proficiency in the field
• Prior banquet or event coordination role within the hospitality sector
• Fluency in both English and Arabic to cater to a diverse guest base and enhance service delivery

Shape The Future With Us

At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people. From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do. We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.