Contribute to the fulfillment of customer promises by ensuring goods availability through minimizing non-central shortages and monitoring central shortages.
Create awareness in the commercial team about availability issues, enabling them to minimize customer impact.
Support sales with range management, in-line with country range decisions, ensuring timely administration of the range in the system.
Highlight deviations in the range frame versus store range classification, country range agreement, and actual range to sales.
Assist the In-store Logistics Manager with administering the store range as per country range decisions, updating parameters for article replenishment and sales.
Provide sales team with forecast alignment for strategic articles, highlighting discrepancies between central and country/store forecasts.
Follow up on agreed store range to ensure items are stocked/offered, highlighting needs for corrective action.
Secure goods availability at the lowest costs to achieve IKEA’s objectives of market leadership, growth, and profitability.
Monitor automatic ordering process, taking actions to resolve order disruptions affecting customer availability.
Address supply deviations with concerned teams to ensure supplier or transport performance issues are resolved.
Pursue sale goals for key articles identified in business agreements, working with sales on commercial approaches for discontinued articles.
Maximize service level 365 days a year by minimizing non-central shortage and supporting active sales steering.
Reduce costs by implementing more efficient tools and procedures.
Support a strong IKEA culture valuing diversity of customers and co-workers.
Assist and support store colleagues, sharing knowledge and fostering a collaborative environment.
Identify team motivations and capabilities, implementing training plans to develop team members.
Desired Candidate Profile