Al Futtaim Private Company (LLC) jobs

<ul><li><p>Assist the audit manager in developing the annual audit plan by assessing risk levels.</p></li><li><p>Develop audit programs for each audit assignment prior to commencement, detailing risks, controls, and tests to be performed.</p></li><li><p>Conduct internal audit assignments to evaluate the adequacy and effectiveness of internal controls and the quality of performance in carrying out responsibilities.</p></li><li><p>Review the approval process to ensure compliance with group policies and delegations of authority.</p></li><li><p>Ensure that group assets are protected.</p></li><li><p>Document audit work in the Audit Management System to support findings.</p></li><li><p>Prepare professional audit reports that communicate findings, analyses, appraisals, recommendations, and audit information.</p></li><li><p>Update Audit Manager with key findings promptly.</p></li><li><p>Discuss preliminary findings with concerned staff/management to highlight observations and obtain concurrence.</p></li><li><p>Assist in preparing an executive summary for each engagement, alongside detailed reports and audit follow-up forms.</p></li><li><p>Assist in preparing monthly summary reports for presentation to the Vice Chairman after review by the line manager/Group Director of Internal Audit.</p></li><li><p>Support follow-up on the implementation of audit recommendations.</p></li><li><p>Utilize computer-based audit techniques to extend audit coverage to a broader population, including software like Tableau and Power BI.</p></li><li><p>Achieve high professional standards in audit performance, reports, and recommendations conforming with International Standards of Internal Auditing and group policies.</p></li><li><p>Conduct consulting assignments requested by management to evaluate specific situations.</p></li><li><p>Investigate frauds and misappropriations to identify loss/exposure, control weaknesses, responsible personnel, and preventive recommendations.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Advanced understanding of internal auditing standards and practices.</p></li><li><p>Proficiency in data analytics and audit management systems.</p></li><li><p>Strong report writing and communication skills.</p></li><li><p>Ability to conduct fraud investigations and special consulting assignments.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong></p><ul><li><p>Chartered Accountant certification (e.g., CPA, ACA) or ACCA, CIA with internal audit knowledge.</p></li><li><p>Minimum 5 years of experience in the internal audit function, preferably within the automotive industry.</p></li><li><p>Thorough knowledge of internal controls and internal auditing standards.</p></li><li><p>Proficient in written and verbal communication, including report writing skills.</p></li><li><p>Self-driven with the ability to effectively execute audit assignments with minimal supervision.</p></li><li><p>Ability to effectively communicate and influence across organizational hierarchy.</p></li><li><p>Proficiency in data analytics via spreadsheets and familiarity with ERP systems like SAP and Oracle.</p></li><li><p>Desirable exposure to data analytics software (ACL) and audit management/documentation systems.</p></li></ul>

<p><strong>1. AI Product Strategy & Roadmap</strong></p><br><ul><li><p>Define and own the AI product vision, roadmap, and backlog.</p></li><li><p>Identify use cases that deliver measurable business value.</p></li><li><p>Prioritise AI initiatives based on ROI, business impact, complexity, and risk.</p></li><li><p>Align AI initiatives with strategic business objectives.</p></li><li><p>Create business cases and value-realisation frameworks</p></li></ul><br><p><strong>2. AI Solution Design</strong></p><br><p>Work closely with engineers, architects, and data scientists to define:</p><br><ul><li><p>AI workflows</p></li><li><p>Agent orchestration, Design multi-agent workflows for insurance processes.</p></li><li><p>Prompt engineering requirements</p></li><li><p>RAG architecture requirements, Design enterprise RAG architectures</p></li><li><p>Human-in-the-loop controls</p></li><li><p>Explainability requirements</p></li><li><p>Decision-making workflows</p></li></ul><br><p><strong>3. Technical Leadership</strong></p><br><p><strong>Provide technical leadership in following areas</strong></p><br><ul><li><p>LLMs and GenAI architecture</p></li><li><p>Agentic AI frameworks and components such as Langraph, Transformer and MCP</p></li><li><p>RAG architectures</p></li><li><p>Prompt engineering</p></li><li><p>Vector databases</p></li></ul><br><p><strong>4. Data & AI Governance</strong></p><br><p>Ensure adherence to:</p><br><ul><li><p>Responsible AI principles</p></li><li><p>Model governance</p></li><li><p>AI explainability</p></li><li><p>Regulatory compliance</p></li><li><p>Data privacy requirements</p></li><li><p>AI risk management</p></li></ul><br><p><strong>Establish processes for:</strong></p><br><br><ul><li><p>Model monitoring</p></li><li><p>Drift detection</p></li><li><p>Prompt governance</p></li><li><p>Auditability</p></li><li><p>Human review processes</p></li></ul><br><p><strong>5. Adoption & Change Management</strong></p><br><ul><li><p>Drive business adoption.</p></li><li><p>Define KPIs and success measures.</p></li><li><p>Measure realised business benefits.</p></li><li><p>Conduct training and enablement activities.</p></li><li><p>Partner with business leaders to embed AI into operating processes</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree in Computer Science, Engineering, Data Science, Information Systems, or related discipline.</p></li><li><p>Master's degree preferred.</p></li></ul><br><p><strong>Experience</strong></p><br><ul><li><p>8–12 years of experience in Product Management, Digital Transformation, Technology Delivery, or AI Solutions.</p></li><li><p>Minimum 5 years within Insurance.</p></li><li><p>Proven experience implementing enterprise AI solutions.</p></li></ul><br><p><strong>Required Technical Skills</strong></p><br><p><strong>AI & Generative AI</strong></p><br><p>Must Have</p><ul><li><p>Large Language Models (LLMs)</p></li><li><p>Prompt Engineering</p></li><li><p>Retrieval Augmented Generation (RAG)</p></li><li><p>Agentic AI concepts</p></li><li><p>AI orchestration frameworks</p></li><li><p>AI evaluation methodologies</p></li><li><p>Conversational AI</p></li><li><p>AI governance</p></li></ul>

<ul><li><p>Deliver safe, evidence-based nursing care within an outpatient clinic environment.</p></li><li><p>Assist physicians with clinical procedures and patient assessments.</p></li><li><p>Perform IV cannulation and blood collection procedures.</p></li><li><p>Monitor and record vital signs and patient observations.</p></li><li><p>Administer medications and treatments as prescribed.</p></li><li><p>Maintain accurate electronic medical records and clinical documentation.</p></li><li><p>Support infection prevention and patient safety standards.</p></li><li><p>Provide patient education and discharge instructions.</p></li><li><p>Contribute to a positive multidisciplinary team culture.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>DHA Registered Nurse Licence (mandatory).</p></li><li><p>Minimum 2 years of nursing experience.</p></li><li><p>Previous experience within:</p></li><li><p>Emergency Department (ED)</p></li><li><p>Ambulatory Care</p></li><li><p>Outpatient Services</p></li><li><p>Day Surgery</p></li><li><p>Treatment Room Nursing</p></li><li><p>Strong IV cannulation and venepuncture skills.</p></li><li><p>Experience collecting blood samples independently.</p></li><li><p>Strong patient assessment skills.</p></li><li><p>Fluent English language skills.</p></li><li><p>Arabic language skills are essential</p></li><li><p>Currently residing in the UAE.</p></li></ul><p><strong>What We Offer</strong></p><ul><li><p>5-day working week</p></li><li><p>Competitive salary and benefits package</p></li><li><p>Modern outpatient clinic environment</p></li><li><p>Multidisciplinary team support</p></li><li><p>Career development opportunities within Al-Futtaim Health</p></li><li><p>Clinic location: Jumeirah Village Circle (JVC), Dubai</p></li></ul>

<p><strong>Team Management</strong></p><p><br></p><ul><li><p>Prepare the team for upcoming jobs and allocate job cards to maximize throughput in a timely manner.</p></li><li><p>Ensure quality checks are done on finished jobs by technicians to minimize return jobs and complaints.</p></li><li><p>Monitor and improve the competency of team members.</p></li><li><p>Accountable for the functioning and repairs of tools/equipment used in the workshop.</p></li></ul><p><br></p><p><strong>Operational Management</strong></p><p><br></p><ul><li><p>Review pre-order forms to confirm parts requirements and ensure guaranteed solutions.</p></li><li><p>Monitor warranty jobs to ensure compliance with warranty guidelines and facilitate smooth processing.</p></li><li><p>Review workshop figures to monitor progress of operational targets and prepare reports for management discussions.</p></li><li><p>Monitor communication with customers through Service Advisors to enhance customer satisfaction.</p></li></ul><p><br></p><p><strong>Service Efficiency</strong></p><p><br></p><ul><li><p>Ensure optimum utilization of workshop labor and resources to achieve operational efficiency targets.</p></li><li><p>Extend 24x7 service support to customers, including emergency support for breakdowns.</p></li><li><p>Handle stringent requirements from customers for vehicle/bus uptime to avoid penalties for delays.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Strong communication skills.</p></li><li><p>Technical knowledge in vehicle diagnosis and repair.</p></li><li><p>Ability to think analytically and plan effectively.</p></li><li><p>Proficiency in technical software and workshop management.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br><br></p><ul><li><p>Diploma in Mechanical/Automotive or related field.</p></li><li><p>Certified Automotive Technician.</p></li><li><p>Minimum 5 years of hands-on experience in workshop repair and operations, with at least 2 years in a supervisory capacity.</p></li><li><p>BKT (Bus Key Technician) Certification from Volvo Bus Corporation is advantageous.</p></li><li><p>Sound technical knowledge in vehicle diagnosis and repair.</p></li><li><p>Good communicator in English; Arabic language skills are an advantage.</p></li><li><p>Knowledge of technical software.</p></li><li><p>Valid UAE Passenger Bus driver's license is advantageous.</p></li></ul>

<ul><li><p>A <strong>part-time role</strong> with 2 days off</p></li><li><p>Gain hands-on experience in a <strong>prestigious automotive brand</strong></p></li><li><p>Work in a <strong>customer-focused, professional environment</strong></p></li><li><p>Be part of one of the <strong>UAE’s leading automotive groups</strong></p></li></ul><p><strong>&nbsp;</strong></p><p><strong>� What you will do:</strong></p><ul><li><p>Be the <strong>first point of contact</strong> for all customers visiting our service center/ showroom</p></li><li><p>Welcome, guide, and ensure customers are connected to the right executive seamlessly</p></li><li><p>Deliver an <strong>exceptional customer journey</strong> from start to finish</p></li><li><p>Give every guest a warm send-off, ensuring they leave feeling valued and cared for</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>UAE National with Family Book</strong> (mandatory)</p></li><li><p>Fluent in English with strong communication skills</p></li><li><p>Customer service experience is an added advantage</p></li><li><p>Basic knowledge of MS Office (Excel preferred)</p></li><li><p>High school diploma or higher</p></li></ul>

<p><strong>After-Sales Service Management</strong></p><ul><li><p>Lead and manage all after-sales service activities across the sanitaryware product portfolio.</p></li><li><p>Ensure timely response and resolution of service requests and warranty claims.</p></li><li><p>Establish service standards and service level agreements (SLAs).</p></li><li><p>Monitor service quality and customer satisfaction levels.</p></li></ul><p><strong>Client Complaint Management</strong></p><ul><li><p>Act as the primary escalation point for customer complaints.</p></li><li><p>Conduct root-cause analysis and implement corrective actions.</p></li><li><p>Ensure complaints are resolved within agreed timelines.</p></li><li><p>Maintain records of complaints and service interventions.</p></li></ul><p><strong>Spare Parts & Inventory Management</strong></p><ul><li><p>Manage spare parts inventory to ensure product support continuity.</p></li><li><p>Monitor stock levels and forecast spare parts requirements.</p></li><li><p>Coordinate with procurement and suppliers to maintain optimum inventory levels.</p></li><li><p>Minimize stock-outs and excess inventory.</p></li></ul><p><strong>Supplier & Manufacturer Coordination</strong></p><ul><li><p>Liaise with manufacturers and suppliers regarding product issues, warranty claims, and spare parts availability.</p></li><li><p>Ensure timely procurement and replenishment of critical components.</p></li><li><p>Support technical discussions and product improvement initiatives.</p></li></ul><p><strong>Technical Support & Product Expertise</strong></p><ul><li><p>Provide technical guidance to sales teams, project teams, and customers.</p></li><li><p>Conduct product troubleshooting and technical assessments.</p></li><li><p>Support product demonstrations and technical presentations.</p></li><li><p>Train internal teams on product features, installation standards, and maintenance requirements.</p></li></ul><p><strong>Reporting & Performance Management</strong></p><ul><li><p>Prepare periodic reports on service performance.</p></li><li><p>Track service KPIs and customer satisfaction metrics.</p></li><li><p>Present recommendations for operational improvements.</p></li><li><p>Report inventory performance and supplier responsiveness.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Proven ability to manage after-sales service</strong>, ensuring timely resolution of customer complaints, warranty claims, and adherence to service level agreements (SLAs).</p></li><li><p><strong>Excellent stakeholder management and communication skills</strong>, with experience working closely with developers, contractors, consultants, and facilities management companies.</p></li><li><p><strong>Strong analytical and organizational skills</strong>, with experience in root-cause analysis, inventory management, service quality monitoring, and driving high customer satisfaction.</p></li></ul><br><p><strong>What equips you for the role:</strong>&nbsp;</p><br><ul><li><p>Bachelor degree in relevant engineering discipline</p></li><li><p><strong>5+ years of experience</strong> in sanitaryware, plumbing products, building materials, or a related industry, with strong exposure to after-sales service operations in UAE</p></li></ul>

<p><strong>1. Transformation Leadership</strong></p><ul><li><p>Lead the <strong>strategy, design, and execution</strong> of the medical core system transformation program.</p></li><li><p>Act as the <strong>single point of accountability</strong> for business outcomes, timeline, and value realization.</p></li><li><p>Translate enterprise strategy into a <strong>clear transformation roadmap</strong> (phased migration, MVPs, decommissioning).</p></li></ul><br><p><strong>2. Core Medical Systems Ownership</strong></p><ul><li><p>Own transformation across key medical domains, including:</p><ul><li><p>Claims adjudication and payment</p></li><li><p>Policy & benefits configuration</p></li><li><p>Provider and network management</p></li><li><p>Authorizations and utilization management</p></li><li><p>Medical pricing, rules, and payment logic</p></li></ul></li><li><p>Drive modernization from <strong>monolithic/legacy platforms</strong> to configurable, API-driven core solutions.</p></li></ul><br><p><strong>3. Business & Clinical Alignment</strong></p><ul><li><p>Partner with <strong>Medical, Operations, Finance, Actuarial, Compliance, and Provider Relations</strong> teams.</p></li><li><p>Ensure business rules, clinical workflows, and regulatory requirements are <strong>accurately digitized</strong>.</p></li><li><p>Resolve trade-offs between standard product capability vs. local customization.</p></li></ul><br><p><strong>4. Vendor & Partner Management</strong></p><ul><li><p>Lead engagement with <strong>core system vendors, system integrators, and niche solution providers</strong>.</p></li><li><p>Oversee solution design, deployment quality, and contractual commitments.</p></li><li><p>Govern vendor delivery to ensure alignment with architecture, security, and compliance standards.</p></li></ul><br><p><strong>5. Governance & Delivery Execution</strong></p><ul><li><p>Establish strong <strong>program governance</strong>, including milestones, dependencies, and risks.</p></li><li><p>Manage multi-workstream delivery (technology, data, business readiness, migration, change).</p></li><li><p>Ensure transformation is delivered <strong>with minimal disruption</strong> to ongoing business operations.</p></li></ul><br><p><strong>6. Regulatory & Compliance Readiness</strong></p><ul><li><p>Ensure core systems meet <strong>health insurance regulatory, payer, and data privacy requirements</strong>.</p></li><li><p>Support audits, reporting, and compliance validation through system design and controls.</p></li></ul><br><p><strong>7. Change, Adoption & Value Realization</strong></p><ul><li><p>Drive business adoption through <strong>process redesign, training, and change management</strong>.</p></li><li><p>Define and track <strong>value realization metrics</strong> (speed, cost, accuracy, scalability).</p></li></ul><ul><li><p><strong>Enable future capabilities such as analytics, automation, and AI-driven operations.</strong></p></li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Essential Experience</strong></p><ul><li><p>12+ years of experience in <strong>health insurance, payer operations, or healthcare technology</strong>.</p></li><li><p>Proven leadership of <strong>large-scale core system transformation programs</strong> in medical insurance.</p></li><li><p>Deep understanding of <strong>medical claims, benefits, pricing, provider networks, and utilization management</strong>.</p></li><li><p>Experience modernizing <strong>legacy medical core platforms</strong> to modern or SaaS-based solutions.</p></li></ul><br><p><strong>Technical & Domain Expertise</strong></p><ul><li><p>Strong knowledge of <strong>health insurance core systems</strong> (claims/PAS/medical modules).</p></li><li><p>Experience with <strong>system migration, data conversion, and parallel run strategies</strong>.</p></li><li><p>Understanding of <strong>API-based integration, interoperability, and data architecture</strong>.</p></li><li><p>Comfort working with enterprise architects, security, and data teams.</p></li></ul><br><p><strong>Leadership & Ways of Working</strong></p><ul><li><p>Strong stakeholder management across <strong>business, clinical, technology, and vendors</strong>.</p></li><li><p>Ability to lead through ambiguity and make pragmatic trade-offs.</p></li><li><p>Executive-level communication and decision facilitation skills.</p></li><li><p><strong>Outcome-oriented mindset with strong delivery discipline.</strong></p></li></ul><br><p><strong>What equips you for the role</strong></p><br><ul><li><p>Core medical system migration delivered <strong>on time and within agreed scope</strong>.</p></li><li><p>Reduction in claims processing time, errors, and manual interventions.</p></li><li><p>Improved configurability of medical benefits and pricing.</p></li><li><p>Measurable improvement in member and provider experience.</p></li><li><p><strong>Safe decommissioning of legacy platforms and technical debt reduction</strong></p></li></ul>

<ul><li><p>Manage and oversee warranty operations in line with BYD and company policies and procedures.</p></li><li><p>Process warranty claims accurately and within required timelines to maximize claim acceptance and revenue recovery.</p></li><li><p>Provide technical and operational guidance to the warranty team on warranty-related matters.</p></li><li><p>Monitor warranty performance, identify improvement opportunities, and support the achievement of departmental targets.</p></li><li><p>Prepare and analyze daily, weekly, and monthly warranty performance reports and KPIs.</p></li><li><p>Support and participate in warranty audits, ensuring compliance with OEM and internal requirements.</p></li><li><p>Reconcile warranty accounts, credit notes, and remittances in accordance with financial guidelines.</p></li><li><p>Collaborate with Aftersales, Parts, Technical, Finance, and OEM stakeholders to resolve warranty-related issues efficiently.</p></li><li><p>Conduct on-the-job training and provide support to Warranty staff and Service Advisors.</p></li><li><p>Support visiting OEM representatives and maintain excellent working relationships with manufacturer partners.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Strong understanding of automotive warranty processes and OEM warranty standards.</p></li><li><p>Experience managing warranty claims, submissions, reconciliations, and audits.</p></li><li><p>Excellent analytical and reporting skills.</p></li><li><p>Strong attention to detail and accuracy.</p></li><li><p>Ability to identify and resolve warranty-related issues effectively.</p></li><li><p>Good communication and stakeholder management skills.</p></li><li><p>Ability to prioritize workload and meet deadlines.</p></li><li><p>Strong organizational and time management capabilities.</p></li><li><p>Proficiency in Microsoft Office applications, particularly Excel.</p></li><li><p>Ability to coach, mentor, and support team members.</p></li></ul><br><p><strong>What equips you for the role:</strong></p><ul><li><p>Diploma or Degree in Mechanical Engineering, Automotive Engineering, or a related field.</p></li><li><p>Minimum 5 years of automotive distributor experience.</p></li><li><p>Minimum 3 years of experience as a Warranty Administrator.</p></li><li><p>Strong knowledge of automotive warranty processes and OEM claim procedures.</p></li><li><p>Hands-on experience with SAP IS-Auto and/or SAP S/4HANA is mandatory.</p></li><li><p>Experience working with OEM DMS and warranty systems.</p></li><li><p>Strong Microsoft Office proficiency.</p></li><li><p>Excellent communication and presentation skills.</p></li><li><p>High levels of integrity, professionalism, and accountability.</p></li><li><p>Strong analytical, organizational, and problem-solving skills.</p></li><li><p>Ability to work collaboratively within a fast-paced aftersales environment.</p></li></ul>

<ul><li><p>Supervise, coordinate, and allocate repair and maintenance work to technicians to maximize workshop productivity and efficiency.</p></li><li><p>Monitor workshop operations to ensure repairs and servicing are completed to the highest quality standards and within agreed timelines.</p></li><li><p>Drive First Time Fix Rate (FTFR) and minimize repeat repairs through effective quality control processes.</p></li><li><p>Support Service Advisors in delivering an exceptional customer experience through accurate repair information and on-time vehicle delivery.</p></li><li><p>Monitor job card progress, workshop loading, technician productivity, and efficiency.</p></li><li><p>Ensure compliance with OEM standards, company policies, warranty processes, and audit requirements.</p></li><li><p>Coach, mentor, and develop technicians to improve technical capability and performance.</p></li><li><p>Promote and maintain HSSE standards and ensure a safe working environment with a zero-incident mindset.</p></li><li><p>Collaborate with Parts, Service Reception, Warranty, and Management teams to ensure smooth workshop operations.</p></li><li><p>Analyze workshop performance and implement process improvements to enhance operational efficiency and customer satisfaction.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Strong workshop leadership and people management capabilities.</p></li><li><p>Excellent workshop planning and workload allocation skills.</p></li><li><p>Strong understanding of automotive repair processes and workshop operations.</p></li><li><p>Ability to monitor and improve productivity, efficiency, and quality KPIs.</p></li><li><p>Strong problem-solving and decision-making skills.</p></li><li><p>Excellent communication and stakeholder management abilities.</p></li><li><p>Ability to coach, mentor, and motivate technical teams.</p></li><li><p>Knowledge of DMS systems such as SAP or equivalent platforms.</p></li><li><p>Strong focus on safety, quality, and customer satisfaction.</p></li><li><p>Ability to work effectively under pressure in a fast-paced aftersales environment.</p></li></ul><br><p><strong>What equips you for the role:</strong></p><ul><li><p>Technical Certification, Diploma, ITI, ATA, IMI, or equivalent Automotive qualification.</p></li><li><p>EV Certification (IMI EV Level 2 or higher preferred).</p></li><li><p>Minimum 5–7 years of automotive workshop experience.</p></li><li><p>Minimum 2 years of supervisory or team leadership experience within a dealership or automotive workshop environment.</p></li><li><p>Strong knowledge of workshop operations, vehicle repair processes, and technician management.</p></li><li><p>Experience using SAP, DMS, or equivalent workshop management systems.</p></li><li><p>Strong understanding of workshop KPIs including productivity, efficiency, utilization, and First Time Fix Rate.</p></li><li><p>Valid UAE Driving Licence.</p></li><li><p>Excellent communication, leadership, and conflict resolution skills.</p></li><li><p>Fluency in English; Arabic, Hindi, or Urdu would be advantageous.</p></li><li><p>Commitment to HSSE standards and continuous improvement.</p></li></ul>

<ul><li><p>Support the daily administrative operations of the workshop to ensure smooth workflow and operational efficiency.</p></li><li><p>Maintain and update workshop documentation, job cards, and system records accurately.</p></li><li><p>Monitor job card status and ensure timely updates within SAP, EVHC, or other workshop management systems.</p></li><li><p>Track vehicle movement through reception, workshop, quality control, and delivery stages.</p></li><li><p>Assist in coordinating activities between Service Advisors, Technicians, Parts Department, and Workshop Management.</p></li><li><p>Prepare and distribute daily operational reports, vehicle status reports, technician allocation reports, and KPI dashboards.</p></li><li><p>Maintain accurate records of workshop activities, approvals, and service documentation.</p></li><li><p>Support workshop management in monitoring workshop utilization, productivity, and operational performance.</p></li><li><p>Ensure compliance with Aftersales operational processes and documentation standards.</p></li><li><p>Provide administrative support to improve workflow efficiency and customer service delivery.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Strong administrative and organizational capabilities.</p></li><li><p>Understanding of automotive service and workshop operations.</p></li><li><p>Excellent coordination and communication skills.</p></li><li><p>Strong attention to detail and data accuracy.</p></li><li><p>Ability to manage multiple priorities in a fast-paced environment.</p></li><li><p>Proficiency in workshop management and reporting systems.</p></li><li><p>Strong reporting and documentation management skills.</p></li><li><p>Ability to work effectively with cross-functional teams.</p></li><li><p>Good problem-solving and planning skills.</p></li><li><p>Strong Microsoft Office skills, particularly Excel and Outlook.</p></li></ul><br><p><strong>What equips you for the role:</strong></p><ul><li><p>Diploma or Degree in Business Administration, Automotive Management, or a related field.</p></li><li><p>2–3 years of experience in workshop administration, service operations, automotive coordination, or a similar administrative role.</p></li><li><p>Knowledge of automotive workshop processes and vehicle service operations.</p></li><li><p>Experience working with workshop management systems such as SAP, EVHC, or similar platforms.</p></li><li><p>Strong administrative, reporting, and data management skills.</p></li><li><p>Excellent verbal and written communication skills.</p></li><li><p>Proficiency in Microsoft Office (Excel, Word, Outlook).</p></li><li><p>Strong attention to detail and ability to maintain accurate records.</p></li><li><p>Ability to work under pressure and meet deadlines.</p></li><li><p>Self-motivated, proactive, and able to work effectively within multicultural teams.</p></li></ul>

<ul><li><p>Supervise, coordinate, and allocate repair and maintenance work to technicians to maximize workshop productivity and efficiency.</p></li><li><p>Monitor workshop operations to ensure repairs and servicing are completed to the highest quality standards and within agreed timelines.</p></li><li><p>Drive First Time Fix Rate (FTFR) and minimize repeat repairs through effective quality control processes.</p></li><li><p>Support Service Advisors in delivering an exceptional customer experience through accurate repair information and on-time vehicle delivery.</p></li><li><p>Monitor job card progress, workshop loading, technician productivity, and efficiency.</p></li><li><p>Ensure compliance with OEM standards, company policies, warranty processes, and audit requirements.</p></li><li><p>Coach, mentor, and develop technicians to improve technical capability and performance.</p></li><li><p>Promote and maintain HSSE standards and ensure a safe working environment with a zero-incident mindset.</p></li><li><p>Collaborate with Parts, Service Reception, Warranty, and Management teams to ensure smooth workshop operations.</p></li><li><p>Analyze workshop performance and implement process improvements to enhance operational efficiency and customer satisfaction.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Strong workshop leadership and people management capabilities.</p></li><li><p>Excellent workshop planning and workload allocation skills.</p></li><li><p>Strong understanding of automotive repair processes and workshop operations.</p></li><li><p>Ability to monitor and improve productivity, efficiency, and quality KPIs.</p></li><li><p>Strong problem-solving and decision-making skills.</p></li><li><p>Excellent communication and stakeholder management abilities.</p></li><li><p>Ability to coach, mentor, and motivate technical teams.</p></li><li><p>Knowledge of DMS systems such as SAP or equivalent platforms.</p></li><li><p>Strong focus on safety, quality, and customer satisfaction.</p></li><li><p>Ability to work effectively under pressure in a fast-paced aftersales environment.</p></li></ul><br><p><strong>What equips you for the role:</strong></p><ul><li><p>Technical Certification, Diploma, ITI, ATA, IMI, or equivalent Automotive qualification.</p></li><li><p>EV Certification (IMI EV Level 2 or higher preferred).</p></li><li><p>Minimum 5–7 years of automotive workshop experience.</p></li><li><p>Minimum 2 years of supervisory or team leadership experience within a dealership or automotive workshop environment.</p></li><li><p>Strong knowledge of workshop operations, vehicle repair processes, and technician management.</p></li><li><p>Experience using SAP, DMS, or equivalent workshop management systems.</p></li><li><p>Strong understanding of workshop KPIs including productivity, efficiency, utilization, and First Time Fix Rate.</p></li><li><p>Valid UAE Driving Licence.</p></li><li><p>Excellent communication, leadership, and conflict resolution skills.</p></li><li><p>Fluency in English; Arabic, Hindi, or Urdu would be advantageous.</p></li><li><p>Commitment to HSSE standards and continuous improvement.</p></li></ul>

<ul><li><p>Reviewing Legal Agreements: Conduct thorough reviews of legal agreements, contracts, and other documents to ensure accuracy, completeness, and compliance with company policies and regulations as well as local jurisdiction</p></li><li><p>Legal Research: Perform legal research to support the legal team in understanding and interpreting laws, regulations, and legal precedents relevant to the insurance industry.</p></li><li><p>Document Preparation: Assist in the preparation, drafting, and editing of legal documents, including contracts, agreements, and correspondence.</p></li><li><p>File Management: Maintain organized and up-to-date legal files, ensuring all documents are properly filed and easily accessible.</p></li><li><p>Team Collaboration: Work collaboratively with other departments to provide legal support and ensure that company objectives are met.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Education: A minimum of bachelor’s degree in Legal Studies</p></li><li><p>Experience: Previous experience in a legal assistant, particularly within the insurance industry, is an asset.</p></li></ul><br><p><strong>What equips you for the role</strong></p><br><ul><li><p><strong>Skills:</strong></p><ul><li><p>Strong understanding of legal terminology and principles.</p></li><li><p>Excellent organizational and time-management skills.</p></li><li><p>Attention to detail and a high level of accuracy.</p></li><li><p>Effective communication and interpersonal skills.</p></li><li><p>Proficiency in Microsoft Office Suite and legal research tools.</p></li></ul></li><li><p><strong>Attributes:</strong></p><ul><li><p>Ability to work independently and as part of a team.</p></li><li><p>Proactive and able to take initiative.</p></li><li><p>Strong ethical standards and integrity.</p></li><li><p>Ability to handle confidential information with discretion</p></li></ul></li></ul>

<p><strong>Drive Store Sales and Profit</strong></p><br><ul><li><p>Develop and execute strategies to meet and exceed sales targets and profitability goals for the store.</p></li><li><p>Monitor daily and weekly sales performance, adjusting strategies based on customer demand, competitor activity, and market trends.</p></li><li><p>Maximize sales opportunities through effective product placement, promotions, and upselling techniques.</p></li><li><p>Constantly review sales performance and key performance indicators to identify opportunities for sales growth.</p></li><li><p>Ensure efficient inventory management to minimize stock-outs and overstock situations that could impact sales.</p></li></ul><p><br></p><p><strong>Develop a Strong and Engaged Team</strong><br></p><ul><li><p>Lead, motivate, and coach a high-performing store team, fostering a positive and inclusive workplace culture.</p></li><li><p>Recruit, train, and onboard new team members, ensuring they are well-equipped to perform their roles effectively.</p></li><li><p>Conduct regular performance reviews, providing feedback, recognition, and professional development opportunities to team members.</p></li><li><p>Identify and develop high-potential staff members for future leadership roles within the organization.</p></li></ul><p><br></p><p><strong>Deliver High Level of Customer Service</strong></p><br><ul><li><p>Set a high standard for customer service, ensuring that all team members provide exceptional service that aligns with the brand’s values.</p></li><li><p>Address customer complaints and concerns promptly, ensuring issues are resolved in a positive and professional manner.</p></li><li><p>Ensure the store environment is welcoming and customer-friendly, with staff always ready to assist and engage customers.</p></li><li><p>Implement customer feedback mechanisms to continuously improve service quality and customer satisfaction.</p></li></ul><p><br></p><p><strong>Drive Operational & Service Excellence</strong></p><br><ul><li><p>Oversee day-to-day store operations, ensuring tasks such as stock replenishment, cash handling, and store maintenance are carried out efficiently.</p></li><li><p>Ensure all operational processes are in place, from inventory management to health and safety procedures.</p></li><li><p>Maintain the highest level of service excellence by training the team on operational best practices and troubleshooting operational issues.</p></li></ul><p><br></p><p><strong>Deliver Excellent Visual Standards</strong><br></p><ul><li><p>Ensure the store meets visual merchandising standards, with product displays that are clean, attractive, and aligned with brand guidelines.</p></li><li><p>Regularly check the store’s visual presentation to ensure it’s up-to-date and optimized for customer engagement.</p></li><li><p>Collaborate with the VM team to ensure that in-store displays reflect seasonal trends, promotions, and sales targets.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Experience in sales strategies and profitability.</p></li><li><p>Effective communication and interpersonal skills.</p></li><li><p>Ability to deliver exceptional customer service.</p></li><li><p>Strong organizational and problem-solving skills.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br></p><ul><li><p>Proven track record of sales and profitability achievement.</p></li><li><p>Experience in implementing successful sales strategies and tactics.</p></li><li><p>Demonstrated commitment to putting the customer first and resolving customer issues effectively.</p></li><li><p>Strong organizational and problem-solving skills to manage complex operational challenges.</p></li></ul><p><br></p>

<ul><li><p>This is an outpatient-based (OPD) endocrinology role based at our HealthHub Clinic in Al Karama, Dubai.</p></li><li><p>The position is well suited to a Specialist Endocrinologist with strong outpatient experience who is comfortable managing chronic endocrine conditions, long-term follow-up, and high patient volumes in a community clinic setting.</p></li><li><p>Candidates already familiar with the Al Karama catchment area or similar high-volume community clinics will be well positioned, though this is not a mandatory requirement.</p></li></ul><p><strong>Key Responsibilities:</strong></p><ul><li><p>Provide comprehensive specialist endocrinology care in line with best-practice clinical guidelines and Al-Futtaim Health Medical Staff Bylaws.</p></li><li><p>Assess, diagnose, and manage a wide range of endocrine and metabolic conditions, including diabetes mellitus, thyroid disorders, metabolic and lipid disorders, osteoporosis, and pituitary and adrenal conditions.</p></li><li><p>Conduct detailed outpatient consultations and manage long-term treatment and follow-up plans.</p></li><li><p>Order, interpret, and act on relevant laboratory and diagnostic investigations.</p></li><li><p>Prescribe and monitor pharmacological therapies and provide clear guidance on medications, lifestyle modification, and preventive care.</p></li><li><p>Support patients with complex or chronic endocrine conditions through structured follow-up and care planning.</p></li><li><p>Maintain accurate, timely, and compliant medical records.</p></li><li><p>Liaise effectively with patients, families, primary care physicians, and other specialists to optimise clinical outcomes.</p></li><li><p>Participate equitably in the on-call roster, where applicable.</p></li><li><p>Contribute to clinical audits, quality improvement initiatives, and departmental development activities.</p></li><li><p>Engage in continuing medical education and remain current with advances in endocrinology practice.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Requirements:</strong></p><ul><li><p>DHA-licensed or DHA-eligible Specialist Endocrinologist.</p></li><li><p>Strong clinical competence across general endocrinology in an OPD setting.</p></li><li><p>Comfortable managing chronic endocrine conditions and long-term patient follow-up.</p></li><li><p>Experience working in a busy outpatient or community clinic environment.</p></li><li><p>Excellent communication skills with patients and multidisciplinary teams.</p></li><li><p>Patient-focused, ethical, and quality-driven in clinical practice.</p></li><li><p>Team-oriented, reliable, and adaptable.</p></li><li><p>Familiarity with the Al Karama area or similar high-volume catchments is an advantage.</p></li><li><p>Arabic language skills are an advantage.</p></li></ul><p><strong>Qualifications and Experience:</strong></p><ul><li><p>MBBS / MBChB or equivalent from an accredited institution.</p></li><li><p>Completion of a recognised specialty qualification approved by DHA, HAAD, or MOH (UAE).</p></li><li><p>Minimum 5 years post-qualification experience at specialist level.</p></li><li><p>Valid Basic Life Support (BLS) and Advanced Life Support (ALS) certification.</p></li><li><p>Fluency in English (spoken and written); Arabic is an advantage.</p></li><li><p>Publications in peer-reviewed journals are advantageous but not mandatory.</p></li></ul><p><strong>What We Offer:</strong></p><ul><li><p>5-day working week.</p></li><li><p>Competitive salary with incentive structure.</p></li><li><p>Flexible engagement models (Full-Time or CBD).</p></li><li><p>Health insurance, life assurance, and generous leave.</p></li><li><p>Strong referral base and multidisciplinary clinical support.</p></li><li><p>Clinic location: Al Karama, Dubai.</p></li></ul></li></ul>

<ul><li><p>Provide comprehensive specialist rheumatology care in line with best-practice clinical guidelines and Al-Futtaim Health Medical Staff Bylaws.</p></li><li><p>Assess, diagnose, and manage a broad range of rheumatological and musculoskeletal conditions, including inflammatory arthritis, connective tissue diseases, osteoporosis, and chronic pain conditions.</p></li><li><p>Conduct detailed outpatient consultations and manage long-term treatment plans.</p></li><li><p>Prescribe and monitor pharmacological therapies, including DMARDs and biologics, in line with clinical protocols.</p></li><li><p>Perform joint examinations and outpatient procedures where applicable (e.g. joint injections).</p></li><li><p>Order and interpret relevant laboratory tests and imaging investigations.</p></li><li><p>Counsel patients on diagnosis, treatment options, medication use, and lifestyle modification.</p></li><li><p>Maintain accurate, timely, and compliant medical records.</p></li><li><p>Collaborate with physiotherapy, orthopaedics, primary care physicians, and other specialists to optimise patient outcomes.</p></li><li><p>Participate in clinical audits, quality improvement initiatives, and departmental development activities.</p></li><li><p>Engage in continuing medical education and remain current with advances in rheumatology practice.</p></li></ul><p><strong>Candidate Profile:</strong></p><ul><li><p>DHA-licensed or DHA-eligible Specialist Rheumatologist.</p></li><li><p>Strong clinical competence across general rheumatology in an OPD setting.</p></li><li><p>Comfortable managing chronic conditions and long-term patient follow-up.</p></li><li><p>Experience working in a busy outpatient or community clinic environment.</p></li><li><p>Excellent communication skills with patients and multidisciplinary teams.</p></li><li><p>Patient-focused, ethical, and quality-driven in clinical practice.</p></li><li><p>Team-oriented, reliable, and adaptable.</p></li><li><p>Familiarity with the Al Karama area or similar high-volume catchments is an advantage.</p></li><li><p>Arabic language skills are an advantage.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>MBBS / MBChB or equivalent from an accredited institution.</p></li><li><p>Completion of a recognised specialty qualification approved by DHA, HAAD, or MOH (UAE).</p></li><li><p>Minimum 5 years post-qualification experience at specialist level.</p></li><li><p>Valid Basic Life Support (BLS) certification.</p></li><li><p>Fluency in English (spoken and written); Arabic is an advantage.</p></li><li><p>Publications in peer-reviewed journals are advantageous but not mandatory.</p></li></ul><p><strong>What We Offer:</strong></p><ul><li><p>5-day working week.</p></li><li><p>Competitive salary with incentive structure.</p></li><li><p>Flexible engagement models (Full-Time or CBD).</p></li><li><p>Health insurance, life assurance, and generous leave.</p></li><li><p>Strong referral base and multidisciplinary clinical support.</p></li><li><p>Clinic location: Al Karama, Dubai.</p></li></ul>

<ul><li><p>Provide comprehensive general practice care using evidence-based clinical guidelines.</p></li><li><p>Diagnose and manage a wide range of acute and chronic medical conditions.</p></li><li><p>Conduct consultations, medical assessments, and routine health check-ups.</p></li><li><p>Order and interpret laboratory tests and diagnostic investigations.</p></li><li><p>Prescribe treatments and medications, ensuring safe and effective care.</p></li><li><p>Promote preventive care, wellness, and patient education.</p></li><li><p>Maintain accurate and compliant patient records in line with clinical standards.</p></li><li><p>Refer patients to specialists where required and collaborate within a multidisciplinary team.</p></li><li><p>Provide urgent and emergency care when needed.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Filipino National (strongly preferred due to patient demographic).</p></li><li><p>DHA License or Eligibility as a General Practitioner.</p></li><li><p>Minimum 3+ years’ clinical experience in General Practice.</p></li><li><p>Strong experience in OPD / primary healthcare settings.</p></li><li><p>Patient-centred approach with excellent communication skills.</p></li><li><p>Fluency in English and Tagalog (Arabic is an advantage).</p></li><li><p>Comfortable working in a high-volume, community clinic environment.</p></li></ul><p><strong>Qualifications:</strong></p><ul><li><p>MBBS / MD or equivalent from a recognized institution.</p></li><li><p>Completed internship with solid clinical exposure.</p></li><li><p>Valid BLS (ACLS is an advantage).</p></li></ul><p><strong>Why Join Us:</strong></p><ul><li><p>Work in Al Karama – a well-established area with a strong Filipino community.</p></li><li><p>Supportive, multicultural team environment.</p></li><li><p>Steady patient flow and strong referral base.</p></li><li><p>Opportunities for professional development and long-term career growth.</p></li><li><p>Competitive salary with incentives.</p></li><li><p>Health insurance, annual leave, and employee benefits.</p></li></ul><p><strong>Location:</strong></p><ul><li><p>HealthHub Clinic – Al Karama, Dubai.</p></li></ul>

<ul><li><p>Provide specialist-level aesthetic dermatology services in line with best-practice clinical guidelines and Al-Futtaim Health Medical Staff Bylaws.</p></li><li><p>Deliver cosmetic consultations and develop individualized treatment plans aligned with patient goals and safety standards.</p></li><li><p>Perform aesthetic and cosmetic procedures including, but not limited to:</p><ul><li><p>Botulinum toxin injections</p></li><li><p>Dermal fillers</p></li><li><p>Skin rejuvenation treatments</p></li><li><p>Non-invasive aesthetic procedures</p></li></ul></li><li><p>Assess skin conditions and advise on appropriate cosmetic and dermatological treatment options.</p></li><li><p>Perform outpatient dermatology procedures where applicable.</p></li><li><p>Counsel patients on treatment options, expected outcomes, aftercare, and risks.</p></li><li><p>Conduct follow-up consultations and manage long-term aesthetic treatment plans.</p></li><li><p>Maintain accurate, timely, and compliant medical records.</p></li><li><p>Work collaboratively with clinic teams to ensure high standards of patient experience and safety.</p></li><li><p>Participate in clinical audits, quality improvement initiatives, and departmental development activities.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>DHA-licensed or DHA-eligible Specialist Dermatologist.</p></li><li><p>Strong aesthetic dermatology background is essential.</p></li><li><p>Proven experience performing cosmetic and aesthetic procedures independently.</p></li><li><p>Comfortable working in a high-volume OPD aesthetic clinic environment.</p></li><li><p>Patient-focused with a strong understanding of aesthetic outcomes and safety.</p></li><li><p>Excellent communication and consultation skills.</p></li><li><p>Commercially aware and confident in building a loyal aesthetic patient base.</p></li><li><p>Team-oriented, professional, and adaptable.</p></li><li><p>Familiarity with JVC or similar community catchment areas is an advantage.</p></li><li><p>Arabic language skills are an advantage.</p></li></ul><p><strong>Qualifications and Experience:</strong></p><ul><li><p>MBBS / MBChB or equivalent from an accredited institution.</p></li><li><p>Completion of a recognised specialty qualification approved by DHA, HAAD, or MOH (UAE).</p></li><li><p>Minimum 5 years post-qualification experience at specialist level.</p></li><li><p>Valid Basic Life Support (BLS) and Advanced Life Support (ALS) certification.</p></li><li><p>Fluency in English (spoken and written); Arabic is an advantage.</p></li><li><p>Aesthetic certifications and advanced injectables training are highly desirable.</p></li></ul><p><strong>What We Offer:</strong></p><ul><li><p>5-day working week.</p></li><li><p>Competitive salary with attractive aesthetic incentive structure.</p></li><li><p>Flexible engagement models (Full-Time or CBD).</p></li><li><p>Health insurance, life assurance, and generous leave.</p></li><li><p>Strong clinic footfall and established community presence.</p></li><li><p>Multidisciplinary clinical support.</p></li><li><p>Clinic location: Discovery Gardens, Dubai.</p></li></ul>

<ul><li><p>To ensure that all Managed Transportation Services, Chauffeur and Events within Abu Dhabi, Dubai and the Northern Emirates are running accordingly to set schedules, budget targets and Contract Requirements. Further to this will manage the monthly fleet reports regarding, but not limited to, Overtime, Drivers Schedule, Annual Leave, Fuel expenses. This must be achieved in the most cost effective and efficient way as continuous improvement is the paramount in achieving the financial and operational targets.</p><br><p><strong>What you will do</strong></p><br><ul><li><p>Monthly consolidation and report creation for all departmental requirements.</p></li><li><p>Updating the master data files on periodical basis as per ISO / IMS compliance, internal audit</p></li><li><p>System data audit to ensure operational requirements are met and upgrades are implemented</p></li><li><p>Reoccurring creation for Purchase request department approved or budgeted expenses</p></li><li><p>Coordination for Settling Traffic fines and any other claims, Damages and Credit Notes recovery from vendors</p></li><li><p>Document Control and procedures & policy implementation</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>2 - 5 years of experience in Administration or similar role</p></li><li><p>Excellent interpersonal skills and high level of emotional intelligence</p></li><li><p>Good knowledge of computer and MS Office suite&nbsp;</p></li></ul><br><p><strong>What equips you for the role</strong></p><br><ul><li><p>High School or Diploma Holder</p></li><li><p>Professional communication and presentational (written and verbal) skills</p></li></ul>

<ul><li><p>Prepare and circulate Daily/Weekly/Monthly MIS reports for the business to Management and Key Stakeholders with 100% accuracy and timely submission.</p></li><li><p>Generate and analyze business-specific reports and support the Planning Team to automate existing planning documents in Tableau, Alteryx, and Power BI, ensuring timely and accurate submissions.</p></li><li><p>Schedule, prepare, and arrange meetings with channels and key stakeholders to identify pain points with significant business impacts, maintaining monthly meetings.</p></li><li><p>Generate and analyze various business-specific reports and publish them to stakeholders, ensuring timely submission and accuracy.</p></li><li><p>Conduct simulations of Sales incentives as per the Incentive policy and ensure timely and accurate reporting.</p></li><li><p>Communicate clearly on the Incentive break-up to related stakeholders in Sales, HR, Finance, and Accounts with monthly reviews and 100% accuracy.</p></li><li><p>Provide ongoing C4C system training, guidance, and support to reinforce best practices and drive consistent process adoption, with monthly reporting and reviews on training outcomes.</p></li><li><p>Utilize C4C analytics and system usage trends to identify inefficiencies, improvement opportunities, and risks impacting business outcomes with clear monthly feedback on areas of improvements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Strong analytical and data-driven outlook with excellent planning and communication skills.</p></li><li><p>Operational efficiency with ability to quickly assess situations, recommend actions, and act promptly.</p></li><li><p>Proficiency in managing complex data structures using Microsoft Office, Tableau, Power BI, and Alteryx.</p></li><li><p>Exceptional written and verbal communication skills with attention to detail.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br></p><ul><li><p>Bachelor's Degree is required.</p></li><li><p>Minimum 5 years of experience, including 3 years preferably in Automotive industry.</p></li><li><p>Proven experience in big data handling and operational decision making.</p></li><li><p>Strong experience with Microsoft Office, Tableau, Power BI, and Alteryx for data analytics and visualization.</p></li></ul>

<p><strong>Customer Interaction & Relationship Management</strong><br></p><ul><li><p>Greet customers warmly and professionally upon arrival at the service reception.</p></li><li><p>Conduct thorough vehicle walk-arounds to identify visible damage or specific customer concerns.</p></li><li><p>Listen actively to customer descriptions of vehicle symptoms to understand their needs accurately.</p></li><li><p>Manage customer expectations regarding vehicle drop-off, service duration, and cost.</p></li></ul><p><br></p><p><strong>Technical Diagnosis & Quoting</strong><br></p><ul><li><p>Liaise with the Workshop Foreman and Technicians to diagnose complex technical issues.</p></li><li><p>Utilize workshop data and technical bulletins to recommend necessary repairs and maintenance schedules.</p></li><li><p>Prepare accurate, detailed, and transparent cost estimates for both warranty and non-warranty work.</p></li><li><p>Explain technical terms to customers in a clear, understandable manner.</p></li></ul><p><br></p><p><strong>Aftersales & Sales Conversion</strong><br></p><ul><li><p>Promote value-added services, such as extended warranties, service contracts, and accessory fitting.</p></li><li><p>Cross-sell replacement parts and tires where necessary.</p></li><li><p>Achieve targets for Workshop Efficiency (Productivity) and Profitability (Absorption).</p></li><li><p>Ensure the uptake of 'First Visit Resolution' to maximize customer satisfaction.</p></li></ul><p><br></p><p><strong>Warranty & Compliance</strong></p><br><ul><li><p>Process warranty claims in strict accordance with Stellantis (Dodge/Ram manufacturer) guidelines and time frames.</p></li><li><p>Ensure all documentation is compliant with Al-Futtaim and manufacturer policies.</p></li><li><p>Handle goodwill claims where applicable to support customer retention.</p></li></ul><p><br></p><p><strong>Operational Excellence</strong><br></p><ul><li><p>Monitor the progress of vehicles throughout the day to ensure timely completion.</p></li><li><p>Coordinate with the parts department to ensure parts availability.</p></li><li><p>Conduct post-service follow-up calls to ensure customer satisfaction and address any feedback.</p></li><li><p>Maintain a clean and professional service reception area.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Excellent command of English (written and spoken); Arabic is a strong advantage.</p></li><li><p>Ability to identify sales opportunities without being aggressive.</p></li><li><p>High empathy and patience when dealing with stressed customers.</p></li><li><p>Ability to work in a fast-paced environment and handle high volumes during peak seasons.</p></li></ul><p><br><strong>What Qualifies You For The Role:</strong><br></p><ul><li><p>Previous experience in an Automotive Service Advisor role or similar customer-facing position in the automotive industry.</p></li><li><p>Strong technical knowledge of automotive repair and maintenance operations.</p></li><li><p>Proficiency in using service management software and technical tools to diagnose vehicle issues.</p></li><li><p>Excellent communication skills in English; proficiency in Arabic is an advantage.</p></li></ul>