La Bottega Collective is a global platform dedicated to creating exclusive products and services for the luxury hospitality sector.

Launched in 2025 under the leadership of Tommaso Pacini, CEO of La Bottega, in partnership with Three Hills and the Ou(r) Group of the Ruffini family, it brings together a selection of leading companies in the industry.

These include La Bottega, a leader in luxury hotel beauty essentials; Vanity Group, with a global presence and expertise spanning R&D, production, design, and communication; Palatino Hospitality, specialising in bespoke luxury accessories and tailored project development; Beltrami, a global icon in custom luxury textiles for hotels, spas, superyachts, and private residences, known for its exclusive Autentica Fibra di Legno®; and White Privé, which develops textile collections for hospitality and licensed lines for luxury fashion brands.

We are looking for an IMEA Customer Service & Sales Assistant for our office in Dubai.

The candidate will be responsible for delivering fast, accurate, and high-quality service to clients and distributors across the IMEA region, ensuring an excellent customer experience aligned with our luxury standards. They will also work closely with the Director of Sales, providing day-to-day support and contributing to the smooth management of commercial activities.

Main Responsibilities

• First point of contact for client and distributor requests
• Prepare quotations and follow up on open quotes
• Check and confirm orders, then hand over to logistics
• Follow up on customised items (artwork, samples, approvals)
• Keep clients updated on order status and delivery
• Manage claims and after-sales issues
• Keep the CRM and client data up to date
• Prepare weekly order and sales reports

Key Experiences

• 3–5 years in customer service, sales admin or sales support (B2B)
• Experience in hospitality, luxury or an international trading company
• Exposure to international orders and export a plus

Key Knowledge & Competencies

• Fluent English
• Strong Excel and MS Office; ERP/CRM experience
• Basic knowledge of incoterms and export documents
• Clear, professional written communication

Personal Qualities

• Client-focused
• Rigorous and detail-oriented
• Proactive and organised
• Calm under pressure
• Team player
• Positive, problem-solving attitude

The annual base salary for this role is expected to range between AED 85,000 and AED 96,000, depending on experience and profile. The compensation package also includes an allowance and a performance-related bonus.