• Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
• Handle telephone inquiries from patients and provide information to the respective doctor/nurse for callbacks.
• Appointment management including no-shows, rescheduling of patients and confirmations.
• Register new patients and ensure the records of current patients are up to date.
• Provide information about medical insurance coverage to patients and collect the payment/co-payment based on the insurance eligibility.
• Provide claim forms in case the patient wants to claim reimbursement.
• Facilitate daily cash collection, credit card slips, and cheque deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to finance protocols.
• Maintain working knowledge of the Hospital Information System, clinic times, appointment durations, doctor duty roster, and procedures for booking appointments.
• Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
• Check and respond to emails daily in a timely manner.
• Ensure operations are carried out uniformly according to hospital policies and procedures.
• Contribute to team effort by accomplishing related results as needed and maintain safe and clean reception area by complying with procedures, rules, and regulations.
• Participate in the Hospital training programs.
• Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy.
• Follow the duty schedule assigned by the team leader/supervisor including different shift timings as per department needs.
• Strictly adhere to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.
• Support Continuous Quality Improvement and participate and contribute to quality assurance activities.
• Exercise effective interpersonal skills in dealings with department staff, colleagues and management.
• Maintain patient & staff confidentiality.
• Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
• Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
• Ensure that all charges are accurately recorded in the patient’s account, reflecting correct services, dates, and codes.
• Issue bills and invoices to patients for outstanding balances, including co-pays, deductibles, or non-covered services.
• Provide patients with detailed statements and assistance in understanding their charges and payment options.
• Collect co-pays, deductibles, and outstanding balances at the time of service.
• Ensure billing practices comply with legal and insurance requirements.

Desired Candidate Profile

• Diploma/College education in any discipline or related fields (preferred).
• Familiarity with hospital information systems and appointment scheduling.
• Experience handling billing, insurance enquiries and payment collection (preferred).
• Strong interpersonal and communication skills.
• Ability to maintain confidentiality and high data accuracy.
• Ability to work shifts as per duty roster and adhere to hospital policies and regulations.
• Willingness to participate in training and quality improvement activities.