وظائف NMC GROUP SERVICES.
٢٣٠ وظائف شاغرة
<ul><li><p>Review and analyse patient records to identify relevant diagnoses and procedures.</p></li><li><p>Assign accurate ICD, CPT and HCPCS codes based on clinical documentation.</p></li><li><p>Ensure compliance with regulatory standards, payer requirements and hospital policies.</p></li><li><p>Collaborate with physicians and healthcare providers to clarify diagnoses and treatments.</p></li><li><p>Resolve coding discrepancies and claim denials with the billing department.</p></li><li><p>Maintain the confidentiality and integrity of patient records.</p></li><li><p>Stay updated on coding standards, healthcare regulations and industry best practices.</p></li></ul><p><strong>Quality and Safety</strong></p><ul><li><p>Maintain service quality and support continuous improvement initiatives.</p></li><li><p>Comply with all applicable safety and quality-control procedures.</p></li><li><p>Follow environmental safety and infection-control precautions.</p></li><li><p>Ensure safety procedures and quality-assurance standards are maintained.</p></li><li><p>Support clinical audits and submit reports as required.</p></li><li><p>Communicate professionally with patients, families and healthcare personnel.</p></li></ul><p><strong>Continuous Education</strong></p><ul><li><p>Participate in staff education, induction, peer reviews, case studies and clinical presentations.</p></li><li><p>Participate in departmental programmes, committees and staff meetings.</p></li><li><p>Support the orientation and training of new employees.</p></li><li><p>Maintain professional knowledge through lectures, seminars and online learning.</p></li><li><p>Complete all licensing, certification and mandatory training requirements within the specified timelines.</p></li><li><p>Apply relevant technical knowledge of anatomy, physiology and related sciences.</p></li></ul><p><strong>Occupational Safety and Health Management Systems</strong></p><ul><li><p>Comply with all OSH and infection-control policies, standards and procedures.</p></li><li><p>Report hazards, incidents, near misses and safety concerns.</p></li><li><p>Assist in preparing risk assessments and incident reports.</p></li><li><p>Attend required OSH and infection-control training, awareness programmes and mock drills.</p></li><li><p>Follow safe working procedures and use appropriate personal protective equipment.</p></li><li><p>Understand emergency and evacuation procedures.</p></li><li><p>Avoid actions that could endanger the health and safety of others.</p></li><li><p>Follow waste-management procedures and promote waste reduction, reuse and recycling.</p></li><li><p>Participate in OSHMS audits and inspections.</p></li></ul><p><strong>Prevention and Control of Infection (PCI)</strong></p><ul><li><p>Read and comply with the NMC PCI Policy and Strategy.</p></li><li><p>Maintain high standards of cleanliness to minimise infection risks.</p></li><li><p>Strictly follow the five moments of hand hygiene.</p></li><li><p>Comply with the “bare below the elbows” requirement.</p></li><li><p>Maintain appropriate environmental hygiene and infection-control practices at all times.</p></li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Certification in medical coding (CPC, CCS, or equivalent).</p></li><li><p>In-depth knowledge of ICD-10-CM, CPT, and HCPCS coding systems.</p></li><li><p>Familiarity with medical terminology, anatomy, and physiology.</p></li><li><p>Knowledge of hospital information systems and coding software.</p></li><li><p>Strong attention to detail and analytical skills.</p></li><li><p>Effective communication with clinical and administrative teams.</p></li><li><p>Self-motivated and able to work under pressure.</p></li><li><p>Fluent in spoken and written English; Arabic is an advantage.</p></li><li><p>Supportive and caring attitude.</p></li><li><p>Adaptable with good time-management skills.</p></li><li><p>Confident in handling stressful situations.</p></li><li><p>Proficient in IT applications.</p></li><li><p>Specialist certification: Not applicable.</p></li><li><p>Additional department-specific requirements: None specified.</p></li></ul>
<ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary. </p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs. </p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols. </p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations. </p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services. </p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service. </p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>College Diploma</p></li><li><p>Any discipline or related fields.</p></li></ul>
<ul><li><p>Assess, diagnose, and manage pediatric patients presenting to the Emergency Department with acute and emergency conditions.</p></li><li><p>Perform rapid triage, clinical assessment, stabilization, and initiation of appropriate emergency treatment.</p></li><li><p>Manage pediatric emergencies including respiratory distress, sepsis, shock, seizures, trauma, poisoning, dehydration, and acute infections.</p></li><li><p>Perform and interpret relevant investigations, including laboratory tests, imaging, ECG, and other diagnostic procedures.</p></li><li><p>Provide appropriate resuscitation and emergency interventions, including pediatric advanced life support when required.</p></li><li><p>Recognize critically ill patients and coordinate timely admission, transfer, or referral to appropriate pediatric specialties or ICU.</p></li><li><p>Prescribe medications and treatment plans according to established clinical guidelines and hospital protocols.</p></li><li><p>Communicate effectively with parents and caregivers regarding diagnosis, treatment, prognosis, and follow-up.</p></li><li><p>Maintain accurate and comprehensive medical records and documentation.</p></li><li><p>Work collaboratively with emergency physicians, pediatricians, nurses, paramedics, and multidisciplinary teams.</p></li><li><p>Participate in clinical handovers, morbidity and mortality reviews, quality improvement initiatives, and patient safety activities.</p></li><li><p>Support teaching and supervision of junior doctors, residents, and other healthcare professionals.</p></li><li><p>Follow hospital policies, infection-control standards, and applicable regulatory requirements.</p></li><li><p>Participate in on-call and emergency department duties as required.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Registered Nurse (RN) with a Bachelor of Science in Nursing (BSN) preferred.</li><li>Current PALS and BLS certifications are mandatory; ACLS and TNCC are advantageous.</li><li>Minimum of 3 years of direct pediatric emergency department experience.</li><li>Proficiency in pediatric critical care skills and emergency procedures.</li></ul>
<p><u>To support and demonstrate our NMC Nursing Mission, Vision, and Values:</u></p><p>Our Nursing Vision: At NMC Healthcare, we are committed to providing clinical excellence through safe, compassionate, and individualized care to every patient, every time.</p><p>Our Nursing Mission: To exemplify clinical excellence, every NMC nurse will seek to:</p><ul><li><p>Do the right thing</p></li><li><p>Be the patient’s advocate</p></li><li><p>Be open and transparent</p></li><li><p>Deliver safe, compassionate care</p></li><li><p>Recognize the uniqueness of each patient</p></li><li><p>Contribute to an outstanding patient’s experience</p></li><li><p>Engage with and contribute to, a learning culture</p></li><li><p>Lead and influence changes in healthcare</p></li></ul><p>Our Nursing Values: We will achieve this through our core values:</p><ul><li><p>Safety</p></li><li><p>Excellence</p></li><li><p>Ethics</p></li><li><p>Trust</p></li><li><p>Collaboration</p></li></ul><p>The post holder will work collaboratively with other team members, uphold and live the NMC Nursing Strategy in order to provide safe and outstanding care to their patient, to the patient's bystanders all the time, every time.</p><p><strong>Responsibilities</strong></p><p><u>Registered Nurse will: </u></p><ul><li><p>Be responsible for providing and coordinating patient care, educating patients and the public about various health conditions, and providing advice and emotional support to patients and their family members.</p></li><li><p>Assess and identify patients' needs and implement and monitor the patient's medical plan and treatment. They will work with a team of physicians and other health care specialists or allied health in various settings.</p></li><li><p>Perform systematic patient assessment, re-assessment and collect pertinent data about the patient’s health or situation.</p></li><li><p>Understand and analyse the assessment information and data.</p></li><li><p>Determine actual and potential nursing diagnoses, problems, and issues.</p></li><li><p>Define the predicted and expected outcomes of the patient’s planned care.</p></li><li><p>Create and evaluate patient care plans with the interprofessional team, in collaboration with the patient and patient's bystanders.</p></li><li><p>Record vital signs, recognize, address and escalate all abnormalities.</p></li><li><p>Maintain and update technical and clinical skills related to nursing practice.</p></li><li><p>Employ strategies to promote patients’ health and a safe environment.</p></li><li><p>Understand different diagnostic tests and laboratory examinations.</p></li><li><p>Perform essential life support as per regulatory requirements and scope such as but not limited to Basic Life Support, Pediatric Advanced Life Support, Advanced Cardiac Life Support, Neonatal Resuscitation etc.</p></li><li><p>Prepare patients for medical examination and treatment.</p></li><li><p>Administer medications and monitor patients for any side effects and reactions.</p></li><li><p>Administer treatments such as IV fluids or blood products and monitor patients for any reactions.</p></li><li><p>Provide wound care management.</p></li><li><p>Assist in medical procedures invasive or non-invasive as needed.</p></li><li><p>Facilitate the process of safe patient`s admission, transfer and discharge.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Essential: <em>the post holder must</em></p><ul><li><p>Have an appropriate license to work as a registered nurse in the relevant regulatory health authority with all the qualifications and experience these mandates.</p></li><li><p>Manage their own professional re-licensure.</p></li><li><p>Hold a valid American Heart Association Basic Life Support Provider card.</p></li><li><p>Be willing to work across departments when necessary.</p></li><li><p>Be able to communicate clearly and effectively in English (spoken and written)</p><p>DESIRABLE: The post holder <em>should have</em>:</p></li><li><p>Evidenced ability to work as part of an inter-professional team.</p></li><li><p>Organizational and administrative skills with which to use the electronic medical record platform for clinical documentation.</p></li></ul><p>Be able to communicate effectively in Arabic</p><p><br></p></li></ul>
<ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>College Diploma</p></li><li><p>Any discipline or related fields.</p></li></ul>
<ul><li><p>Review returned, rejected, or incomplete cases and identify the reason for rejection.</p></li><li><p>Check documents and information for accuracy and completeness.</p></li><li><p>Identify missing, incorrect, or inconsistent information.</p></li><li><p>Coordinate with the concerned team to obtain the required information or documents.</p></li><li><p>Make necessary corrections before resubmission.</p></li><li><p>Process and resubmit cases through the appropriate system.</p></li><li><p>Follow up on pending and previously submitted cases.</p></li><li><p>Monitor the progress and status of resubmitted cases.</p></li><li><p>Maintain accurate records and update the system regularly.</p></li><li><p>Ensure all required supporting documents are properly arranged and attached.</p></li><li><p>Communicate with relevant departments to resolve issues and avoid delays.</p></li><li><p>Escalate complicated or unresolved cases to the supervisor when necessary.</p></li><li><p>Prepare daily or periodic reports on pending, rejected, and resubmitted cases.</p></li><li><p>Ensure all work is completed accurately and within assigned deadlines.</p></li><li><p>Maintain confidentiality of information and documents.</p></li><li><p>Follow company policies, procedures, and quality standards.</p></li><li><p>Identify recurring issues and communicate them to the concerned team.</p></li><li><p>Perform other duties assigned by the supervisor or management.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum Diploma or Bachelor’s degree in any relevant field.</p></li><li><p>Candidates with qualifications in Business Administration, Management, Commerce, or related fields may be preferred.</p></li><li><p>Additional training in documentation, administration, or computer applications is an advantage.</p></li></ul>
<ul><li><p>Claims Processing Team: Submission</p><p>•Verifies the ICD1O CM codes and relevant CPT/ HCPCS codes on the UCF /discharge summary for submission to various insurance companies on day-to-daybasis.</p><p>•Analysis of the UCF documentation issue from time to time and providing reportsabout areas of concern in coding and the claims.</p><p>•Uploads OP E-claims.</p><p>•Identifies commonly used ICD codes and relevant CPT codes and compile the list.</p><p>•Identifies the ICD codes (Diagnosis under Exclusion) and CPT codes (not billable).</p><p>•Reports variations / irrelevance in the CPT codes used for services/procedures.</p><p>•Assigns proper CPT/ HCPCS codes for newly added services / procedures.</p><p>•Reports the audit findings about discrepancies in the claims daily.</p><p>•Be available to the Consultants about clarification regarding the ICD/ CPT codes.</p><p>•Coordinates with Insurance Doctors and Billing Supervisor/ Accountants for E claimSubmission, Resubmission, Follow Up and Final Sign off.</p><p>Claims Processing Team: Resubmission</p><p>•Coder is required to review documentation by the physicians in the UCF / E –Discharge summary and look for discrepancies between the documentationand the coded, diagnosis and selected CPT codes.</p><p>•Senior Coder required to overview the notes prepared for UCF / DischargeSummary have all the required information. In case any information is missingthey need to contact the physician and get it filled.</p><p>•Be available to the Consultants about any clarification regarding ICD/CPT codes.</p><p>•Senior Coder is required to speak to clinicians about specialty specific rejectionsand reasons for the rejections and how to avoid such rejections.</p><p>Page 3 of 6 Controlled Document ADM-HRF-24-R01</p><p>•Verifies the ICD10 CM codes and relevant CPT/HCPCS codes on the claims forsubmission to various insurance companies on day-to-day basis.</p><p>•Provides Reports/feedback about proper implementation of ICD/ CP coding.</p><p>•Provides training material and support to the cashiers/claims processors / nurseswith regards to ICD/CPT and other relevant medical coding requirements.</p><p>•Identifies the ICD codes (Diagnosis under Exclusion) and CPT codes (not billable).</p><p>•Uploads of e-claims to the DHPO and/or any other portal necessary for claiming</p><p>payments of direct billing claims.</p><p>•Coordinates with Insurance Companies medical teams for clarifications and otherday to day issues.</p><p>•Coordinates with Billing Supervisor / Accountants for e·claim submission,Resubmission, Follow Up, Reconciliation and Final Sign off.</p><p>•Enters the codes in the software application.</p><p>•Adheres to the company's policies and procedures.</p><p>•Responsible for lP E-claim Submission/IP & OP Resubmission/Reconciliation</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree from an accredited college / university. Bachelor’s degree in nursing, pharmacy, physiotherapy etc. will be preferred. Certification from AAPC / AHIMA is a must.</p></li></ul>
<ul><li><p>Ensures that all JCIA policies and procedures are followed and implemented.</p></li><li><p>Responsible for maintaining all medical equipment according to Manufacturers recommendations.</p></li><li><p>Coordinates & performs different medical equipment related works and services. PPM, Calibration & Breakdown maintenance.</p></li><li><p>Coordinates all departmental requirements and purchase of spare parts. Ensure that the hospital standards and strategies comply with the latest industry practice, safety, environmental and process safety management requirements.</p></li><li><p>Responsible for spare parts Management & PPM Software.</p></li><li><p>Responsible for monitoring suppliers maintenance of the equipment under warranty and service contracts</p></li><li><p>Scrutinizes medical equipment procured and countersign delivery notes as being approved by biomedical department, when necessary.</p></li><li><p>Responsible to evaluate the safety, efficiency, and effectiveness of old biomedical equipment.</p></li><li><p>Assists in the purchase of Medical Equipment & Instruments.</p></li><li><p>Works in shifts to suit functioning of department.</p></li><li><p>To be available for ON CALL and overtime work as per employment contract</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Diploma in Engineering or its equivalent.</p></li></ul>
<ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>College Diploma</p></li><li><p>Any discipline or related fields.</p></li></ul>
<ul><li><p>laims Processing Team: Submission</p><p>•Verifies the ICD1O CM codes and relevant CPT/ HCPCS codes on the UCF /discharge summary for submission to various insurance companies on day-to-daybasis.</p><p>•Analysis of the UCF documentation issue from time to time and providing reportsabout areas of concern in coding and the claims.</p><p>•Uploads OP E-claims.</p><p>•Identifies commonly used ICD codes and relevant CPT codes and compile the list.</p><p>•Identifies the ICD codes (Diagnosis under Exclusion) and CPT codes (not billable).</p><p>•Reports variations / irrelevance in the CPT codes used for services/procedures.</p><p>•Assigns proper CPT/ HCPCS codes for newly added services / procedures.</p><p>•Reports the audit findings about discrepancies in the claims daily.</p><p>•Be available to the Consultants about clarification regarding the ICD/ CPT codes.</p><p>•Coordinates with Insurance Doctors and Billing Supervisor/ Accountants for E claimSubmission, Resubmission, Follow Up and Final Sign off.</p><p>Claims Processing Team: Resubmission</p><p>•Coder is required to review documentation by the physicians in the UCF / E –Discharge summary and look for discrepancies between the documentationand the coded, diagnosis and selected CPT codes.</p><p>•Senior Coder required to overview the notes prepared for UCF / DischargeSummary have all the required information. In case any information is missingthey need to contact the physician and get it filled.</p><p>•Be available to the Consultants about any clarification regarding ICD/CPT codes.</p><p>•Senior Coder is required to speak to clinicians about specialty specific rejectionsand reasons for the rejections and how to avoid such rejections.</p><p>Page 3 of 6 Controlled Document ADM-HRF-24-R01</p><p>•Verifies the ICD10 CM codes and relevant CPT/HCPCS codes on the claims forsubmission to various insurance companies on day-to-day basis.</p><p>•Provides Reports/feedback about proper implementation of ICD/ CP coding.</p><p>•Provides training material and support to the cashiers/claims processors / nurseswith regards to ICD/CPT and other relevant medical coding requirements.</p><p>•Identifies the ICD codes (Diagnosis under Exclusion) and CPT codes (not billable).</p><p>•Uploads of e-claims to the DHPO and/or any other portal necessary for claiming</p><p>payments of direct billing claims.</p><p>•Coordinates with Insurance Companies medical teams for clarifications and otherday to day issues.</p><p>•Coordinates with Billing Supervisor / Accountants for e·claim submission,Resubmission, Follow Up, Reconciliation and Final Sign off.</p><p>•Enters the codes in the software application.</p><p>•Adheres to the company's policies and procedures.</p><p>•Responsible for lP E-claim Submission/IP & OP Resubmission/ReconciliationREPORTING STRUCTURE</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor's degree from an accredited college / university. Bachelor’s degree in nursing, pharmacy, physiotherapy etc. will be preferred. Certification from AAPC / AHIMA is a must.</p></li></ul>
<ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.</p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>College Diploma</p></li><li><p>Any discipline or related fields.</p></li></ul>
<ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary. </p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs. </p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols. </p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations. </p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services. </p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service. </p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>College Diploma</p></li><li><p>Any discipline or related fields.</p></li></ul>
<p>ORTHOPEDICS KEY ACCOUNTABILITIES:</p><ul><li><p>Provides care to all age groups.</p></li><li><p>Diagnose joint replacement, sports related injuries, spine injuries and post-surgery and rehabilitation program.</p></li><li><p>Helps manage conditions that usually get worse over time, like arthritis or osteoporosis.</p></li><li><p>Helps avoid pain and discomfort from using a muscle or joint too often (also called “overuse injuries”).</p></li></ul><p>GENERAL RESPONSIBILITIES:</p><p>a) Give the best possible care to patients in the Medical Centre and ensure that a high professional standard of care consistent with the resources available is provided to all patients.</p><p>b) Abide by the rules of the Department & Section.</p><p>c) Observe ethical standards compatible with of contemporary medical practice.</p><p>d) Provide and maintain medical, and health professional education and continuing interdisciplinary health professional education.</p><p>e) Promote evidence-based decision-making.</p><p>f) Contribute to the development of and comply with the By-Laws, the Rules and Regulations and the policies of the Medical Centre.</p><p>g) Ensure that a high professional standard of care is provided to patients under their care within the privileges assigned.</p><p>h) Maintain involvement, as a recipient, in continuing medical and interdisciplinary professional education to meet minimum DOH requirements.</p><p>i) Recognize the authority of the Head of Department, the Medical Director, the Medical Executive Committee and the Medical Centre Director.</p><p>j) Notify the Head of Department, Medical Director or Medical Centre Director of any actions or claims that may arise that may have an effect on the licensure of the employee to practice medicine.</p><p>k) Attend all meetings of the Departments to which the Medical Staff member is appointed (unless excused).</p><p>l) Serve on sub-committees of the Medical Executive Committee, as required.</p><p>m) Provide consultations on patients, as required.</p><p>n) Contribute to the production of Clinical Guidelines, Critical Care Pathways and Managed care processes as needed for the care of their patients or upon the request from their Head of Section or Department.</p><p>o) Perform such other duties as may be prescribed from time to time by the Medical Centre Director, the Medical Executive Committee, the Medical Director or the Head of Department.</p><p>p) Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports</p><p>q) Actively participate in the Medical Centre's on-going Patient Safety and Quality Improvement Programs and other In-Service Training Programs</p><p>r) Act as a translator if needed</p><p>s) Perform other duties and tasks assigned by the Head of Department</p><p>THE DUTIES OF ALL SPECIALISTS ARE AS FOLLOWS:</p><p>a) They will take Most Responsible Physician (MRP) responsibilities for patients under their direct care.</p><p>b) The position of MRP can only be transferred with the agreement of another physician.</p><p>c) They will give professional advice and provide technical services, for which they are privileged, to another Specialist or Consultant or their patient as requested.</p><p>d) They will both give and request consultations according to the Medical Centre policies on consultations.</p><p>e) They will take professional responsibility for the care given to their patients by themselves and any junior medical staff working under their direction in the environment provided by the Medical Centre management.</p><p>f) They will be responsible for contributing to the teaching of all staff involved in the care of their patients to ensure that they can do those things that are expected of them by their clinical privileges.</p><p>g) They are expected to demonstrate team leadership to the group of staff working directly with them.</p><p>h) They are expected to work in a collegiate manner with all Medical Centre staff.</p><p>i) They are expected to work within the various rules, regulations and guidelines of the section and Department in which they work.</p><p>j) They are expected to contribute to the production of Clinical Guidelines, Critical Care Pathways and Managed care processes as needed for the care of their patients or upon the request from their line managers.</p><p>k) Take ‘on-call’ duty, according to the department rota and the needs of their patients.</p><p>l) When on out of normal working hours ‘on-call’ duty, they will take on a temporary MRP responsibility for all the patients left under their care. They will therefore ensure that the process of handover is carried out appropriate to the patient’s requirements.</p><p>m) When a Specialist has a temporary MRP role their clinical privileges remain the same. If the normal MRP or one with their same clinical privileges are not available to deal with a problem outside the ‘on-call’ physician’s agreed capability, the situation of emergency privileges applies.</p><p>n) The Specialist is responsible for ensuring that the patient and or the family are kept fully informed about their condition in an ethical and humane manner.</p><p>o) He/she is also responsible for protecting the patient from anxiety related to partially hear or poorly understood medical conversation. Criticism of colleagues in front of patients or relatives is never good medical practice unless it is in a strict medical legal consultation situation and where they are prepared to put the criticism in writing.</p><p>p) Specialists must discuss with their Line manager all examples of serious or repeated minor failures to perform by other medical staff. This will ensure necessary intervention at an early stage.</p><p>q) They will ensure that all the medical records of their patients are completed in an accurate, legible, and timely manner according to the policy on the subject.</p><p>r) They will take part in mortality and morbidity meetings in an open and collegiate manner to ensure fairness and truth in the discussions.</p><p>s) They will maintain confidentiality in all matters according to the policy of the DOH.</p><p>t) They will take a leading role in the teaching of all junior medical staff and will contribute to the teaching of nurses, other personnel, patients and their careers and the public as needed.</p><p>u) They will attempt to improve their service to the patients through audit, research, attendance at educational events and the use of the library and other educational facilities.</p><p>v) Has sole responsibility for issuing DOH Sick Leave from the DOH website.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>MBBS or MBChB or equivalent qualification from an accredited institution</p></li><li><p>Completion of specialty qualification as per the Recognized Specialty Certificate table</p></li></ul>
<ul><li><p><strong>1. Closing Support</strong></p><ul><li><p>Assist in <strong>monthly book closing activities</strong>.</p></li><li><p>Prepare supporting schedules for: </p><ul><li><p>Accruals</p></li><li><p>Prepayments</p></li><li><p>Expense tracking</p></li></ul></li><li><p>Follow up with shared services on pending entries.</p></li></ul><br><p><strong>2. MIS Preparation Support</strong></p><ul><li><p>Compile data for <strong>monthly MIS packs</strong>.</p></li><li><p>Maintain and update: </p><ul><li><p>Revenue trackers</p></li><li><p>Cost reports</p></li></ul></li><li><p>Perform initial variance checks.</p></li></ul><br><p><strong>3. Operational Finance Support</strong></p><ul><li><p>Assist in preparation of: </p><ul><li><p>CBD reports</p></li><li><p>Doctors’ revenue share workings</p></li></ul></li><li><p>Maintain supporting schedules and documentation.</p></li></ul><br><p><strong>4. Data Management & Trackers</strong></p><ul><li><p>Build and maintain: </p><ul><li><p>Control sheets</p></li><li><p>Financial trackers</p></li></ul></li><li><p>Ensure accuracy and consistency of data across reports.</p></li></ul><br><p><strong>5. Coordination with Shared Services</strong></p><ul><li><p>Daily follow-up with GL team for: </p><ul><li><p>Posting status</p></li><li><p>Corrections</p></li><li><p>Missing entries</p></li></ul></li><li><p>Support reconciliation processes.</p></li></ul><br><p><strong>6. Excel & Reporting</strong></p><ul><li><p>Use Excel (pivot tables, lookups, basic automation) for: </p><ul><li><p>Data analysis</p></li><li><p>Report preparation</p></li></ul></li><li><p>Support senior team members in improving reporting formats.</p></li></ul><br><p><strong>7. Ad-hoc Support</strong></p><ul><li><p>Assist in ad-hoc reporting and analysis.</p></li><li><p>Provide support during audits, budgeting cycles, and reviews.</p></li></ul><p><strong>Responsibilities</strong></p><p><strong>Key Responsibilities</strong></p><p><strong>1. Closing Support</strong></p><ul><li><p>Assist in <strong>monthly book closing activities</strong>.</p></li><li><p>Prepare supporting schedules for: </p><ul><li><p>Accruals</p></li><li><p>Prepayments</p></li><li><p>Expense tracking</p></li></ul></li><li><p>Follow up with shared services on pending entries.</p></li></ul><br><p><strong>2. MIS Preparation Support</strong></p><ul><li><p>Compile data for <strong>monthly MIS packs</strong>.</p></li><li><p>Maintain and update: </p><ul><li><p>Revenue trackers</p></li><li><p>Cost reports</p></li></ul></li><li><p>Perform initial variance checks.</p></li></ul><br><p><strong>3. Operational Finance Support</strong></p><ul><li><p>Assist in preparation of: </p><ul><li><p>CBD reports</p></li><li><p>Doctors’ revenue share workings</p></li></ul></li><li><p>Maintain supporting schedules and documentation.</p></li></ul><br><p><strong>4. Data Management & Trackers</strong></p><ul><li><p>Build and maintain: </p><ul><li><p>Control sheets</p></li><li><p>Financial trackers</p></li></ul></li><li><p>Ensure accuracy and consistency of data across reports.</p></li></ul><br><p><strong>5. Coordination with Shared Services</strong></p><ul><li><p>Daily follow-up with GL team for: </p><ul><li><p>Posting status</p></li><li><p>Corrections</p></li><li><p>Missing entries</p></li></ul></li><li><p>Support reconciliation processes.</p></li></ul><br><p><strong>6. Excel & Reporting</strong></p><ul><li><p>Use Excel (pivot tables, lookups, basic automation) for: </p><ul><li><p>Data analysis</p></li><li><p>Report preparation</p></li></ul></li><li><p>Support senior team members in improving reporting formats.</p></li></ul><br><p><strong>7. Ad-hoc Support</strong></p><ul><li><p>Assist in ad-hoc reporting and analysis.</p></li><li><p>Provide support during audits, budgeting cycles, and reviews.</p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p><strong>Key Skills</strong></p><ul><li><p>Strong Excel (Pivot, VLOOKUP/XLOOKUP, basic formulas)</p></li><li><p>Good analytical and data handling skills</p></li><li><p>High attention to detail</p></li><li><p>Willingness to learn and adapt</p></li></ul><br><p><strong>Experience & Qualification</strong></p><ul><li><p>1–3 years of experience in accounting/finance roles</p></li><li><p>Freshers with strong Excel skills may also be considered</p></li></ul><br><p><strong>Success Indicators</strong></p><ul><li><p>Timely and accurate data preparation</p></li><li><p>Strong support during closing & MIS cycles</p></li><li><p>Error-free trackers and schedules</p></li></ul></li></ul>
<ul><li><p><strong> DUTIES AND RESPONSIBILITIES:</strong></p><ol><li><p>Undertake duties in accordance with the philosophy, business practices and policies of NMCSH-Dubai, and practicing within the standards and ethics of the Physiotherapy profession Typical work activities include:</p></li></ol><ul><li><p>working with patients to identify the physical problem; </p></li><li><p>Developing and reviewing treatment programs. </p></li><li><p>assisting patients with joint and spinal problems, especially following surgery; </p></li><li><p>helping patients' rehabilitation following accidents, injury and strokes; </p></li><li><p>writing patient case notes and reports; </p></li><li><p>collecting patient statistics; </p></li><li><p>educating and advising patients and their carers about how to prevent and/or improve conditions; </p><br><ol><li><p>Working as a professional member of a multi-disciplinary rehabilitation team and actively participating in team meetings.</p><br></li><li><p>Effectively communicating with staff members, health professionals, clients and family with regards to provision of physiotherapy services.</p></li></ol></li></ul><br><ol start="2"><li><p>Contributing to, and participating in, education programs for residents, relatives and staff of NMCSH.</p></li></ol><br><ol start="3"><li><p>Participating in continuing education and courses updating Physiotherapy techniques and information.</p></li></ol><br><ol start="4"><li><p>Ensuring Physiotherapy equipment is adequately maintained and liaising with the HOD for the ordering of supplies and equipment.</p></li></ol><br><ol start="5"><li><p>Ensuring Physiotherapy treatments are based on sound evidence of benefit.</p></li></ol><br><ol start="6"><li><p>Ensuring all adverse clinical events are recorded and reported.</p></li></ol><br><ol start="7"><li><p>Maintaining a safe work environment.</p></li></ol><br><ol start="8"><li><p>Assisting in the on-going maintenance of a safe work place through involvement in the implementation of safe systems of work.</p></li></ol><br><ol start="9"><li><p>Identifying and reporting hazards in the workplace.</p></li></ol><br><ol start="10"><li><p>Participating in NMCSH Quality Management System and commitment to processes of continuous improvement activities, including auditing, surveys and needs analysis.</p></li></ol><br><ol start="11"><li><p>Other duties as directed by the HOD or the Medical Director.</p></li></ol><br><ol start="12"><li><p>To follow appropriate international guidelines, DHA regulations & Joint Commission International norms while treating or managing patients as well as while discharging their professional duties. </p></li></ol></li></ul><p><strong>Desired Candidate Profile</strong></p><ol start="4"><li><p><strong>QUALIFICATION, LICENSURE, EDUCATION, EXPERIENCE, SPECIAL SKILLS:</strong></p></li></ol><br><ol><li><p>Graduate from an approved College or University in Physiotherapy.</p><br><ol><li><p>Current license in country of origin with DHA license to practice in Dubai, U.A.E.</p></li></ol></li></ol><br><ol start="2"><li><p>Minimum 2 years experience of practice in Physical Medicine.</p></li></ol><br><ol start="3"><li><p>Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.</p></li></ol><br><ol start="4"><li><p>Ability to work in cordial conditions in group practice in a hospital set up and as a member of a team.</p></li></ol><br><ol start="5"><li><p>Knowledge of the range and type of services available for aged/disabled person.</p></li></ol><br><ol start="6"><li><p>Ability to work with minimal supervision.</p></li></ol><br><ol start="7"><li><p>Ability to review procedures and implement new models of service delivery to satisfy client and organizational requirements.</p></li></ol><br><ol start="8"><li><p>Demonstrated commitment to quality outcomes and ability to consult with staff regarding continuous improvement.</p></li></ol><br><p>Sound computer skills including knowledge of Microsoft Word and Excel.</p><p><br></p>
<ul><li><p>Uphold the reputation of the nursing profession at all times.</p></li><li><p>Act as a positive role model for all nursing and support staff.</p></li><li><p>Must have insight of own behaviour and in others.</p></li><li><p>Be responsible for the assessment, planning, implementation and evaluation of programmes of care under the indirect supervision of senior nursing staff.</p></li><li><p>Comply will all aspects of the UAE Code of Conduct, Scope of Practice and licensure as per the regulator.</p></li><li><p>Refuse to undertake any task for which he/she has not been trained and is not competent to undertake.</p></li><li><p>Always seek expert help when the demand of care, service or skill, falls outside their capabilities.</p></li><li><p>Only delegate tasks to those team members who are trained, skilled and competent to undertake such tasks</p></li><li><p>Assist in updating clinical policies and guidelines in line with skill and experience.</p></li><li><p>Assist, engage with and contribute to the professional development of colleagues.</p></li><li><p>Ensure re-licensure is managed in a timely manner.</p></li><li><p>Maintain patient confidentiality at all times.</p></li><li><p>Ensure timely expert advice or senior nursing support is sought when a patient's condition fails to respond to prescribed treatment.</p></li><li><p>Have an appropriate license to work as a registered nurse in the relevant regulatory health authority with all the qualifications and experience these mandates.</p></li><li><p>Hold a valid American Heart Association Basic Life Support Provider card.</p></li><li><p>Hold a post-graduate specialist qualification, diploma, degree, or masters in the specialty.</p></li><li><p>Manage their own professional re-licensure.</p></li><li><p>Be willing to work across departments when necessary.</p></li><li><p>Be able to communicate clearly and effectively in English (spoken and written)</p></li><li><p>Have previous experience within the specialist field.</p></li><li><p>Have completed the relevant competencies within the specialist field.</p></li></ul><br><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Be able to communicate effectively inBe able to communicate effectively in Arabic Arabic</p></li></ul>
<ul><li><p>Conducts psychiatric interviews and collects data for diagnostic purposes.</p></li></ul><br><ol start="2"><li><p>Provides various psychotherapies, including individual, group and family therapies.</p></li></ol><br><ol start="3"><li><p>Offers counseling for couples with marital conflicts.</p></li></ol><br><ol start="4"><li><p>Uses behavioral methods for the treatment of children and adults and plans the frequency, intensity and duration of therapy.</p></li></ol><br><ol start="5"><li><p>Performs psychometric (mental measuring) testing for diagnosis and evaluation of therapy.</p></li></ol><br><ol start="6"><li><p>Engages in research and educational activities that will improve methods and techniques for the management of emotionally disturbed patients.</p></li></ol><br><ol start="7"><li><p>Keeps current with ideas in the fields of personality development and adjustment, diagnosis, treatment and prevention of mental disorders to assist in the planning of mental health progress.</p></li></ol><br><ol start="8"><li><p>Provides advice to community organizations and participates in related psychological and welfare activities.</p></li></ol><br><ol start="9"><li><p>Takes after hours or weekend calls as required by specific cases or in emergency situations as requested.</p></li></ol><br><ol start="10"><li><p>Performs related duties as assigned by the Chief Psychiatrist. </p></li></ol><p><strong>Desired Candidate Profile</strong></p><ol><li><p>Master's Degree in Clinical Psychology from a recognized college or university.</p></li></ol><br><ol start="2"><li><p>At least with 2 years' experience in the field of clinical psychology.</p><ol><li><p>Comprehensive knowledge of medical ethics with regard to the obligation to maintain work confidentiality.</p></li></ol></li></ol><br><ol start="3"><li><p>Working knowledge of intelligence, achievement, interest, personality and other psychological tests and measuring devices.</p></li></ol><br><ol start="4"><li><p>Current licensure in country of origin and with DOH license to practice in Dubai, UAE.</p></li></ol><br><ol start="5"><li><p>Excellent command of oral and written English. Knowledge of Arabic language is desirable but not essential.</p></li></ol><br><ol start="6"><li><p>Communication, interpersonal skills as applied to interaction with co-workers, superiors, patients & families.</p></li></ol>
<ul><li><p>Under the direct supervision of the Registered Nursing Staff, will deliver patient care and service which is safe and timely.</p></li><li><p>Identify opportunities for improvement and escalate accordingly reflective of the chain of command.</p></li><li><p>Perform other duties as may be assigned within his/her scope and ability.</p></li><li><p>Support the escort of patients within the clinical setting.</p></li><li><p>Assist patients with activities of daily living (ADLs), including bathing, grooming, toileting, and feeding, under the supervision of licensed nursing staff.</p></li><li><p>Perform manual handling tasks, such as patient transfers and mobility, based on competency and experience.</p></li><li><p>Provide assistive care to tracheostomized patients under the direction of a registered nurse, ensuring proper training and updated competencies.</p></li><li><p>Engage in play activities with pediatric patients under the supervision and guidance of licensed nurses and therapists, where appropriate.</p></li><li><p>Monitor and promptly report any changes or concerns in patients’ conditions to licensed nursing staff.</p></li><li><p>Support patients during physical, occupational, or speech therapy sessions as directed by healthcare professionals.</p></li><li><p>Maintain cleanliness in patient rooms and ensure a safe environment conducive to recovery.</p></li><li><p>Communicate effectively with patients and their families, provide emotional support, and relay pertinent information to nursing staff.</p></li><li><p>Stock patient rooms with appropriate supplies and ensure medical equipment is cleaned and maintained as required.</p></li><li><p>Participate in patients' social activities to enhance their quality of life.</p></li><li><p>Assist patients and their families with housekeeping, laundry services, food preparation, and errands as needed.</p></li><li><p>Respond promptly to emergency situations and initiate assistance following established policies and procedures.</p></li></ul><p>Contribute to performance improvement and continuous quality improvement initiatives within the healthcare setting.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Minimum qualification: Certification in Nursing Assistant (minimum 6-month course) or a Nursing graduate without a home country license.</p></li><li><p>One year working experience in a healthcare environment</p></li><li><p>Be willing to work across departments when necessary</p></li><li><p>Have a valid American Heart Association Basic Life Support Provider qualification</p></li><li><p>Be able to communicate clearly and effectively in English (spoken and written)</p></li></ul><p>DESIRABLE: The post holder <em>should have</em>:</p><p>Be able to communicate effectively in Arabic</p>
<ul><li><p>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary. </p></li><li><p>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs. </p></li><li><p>Appointment management including no-shows, rescheduling of patients and confirmations.</p></li><li><p>Register new patients and ensure the records of current patients are up to date.</p></li><li><p>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.</p></li><li><p>Provide claim forms in case the patient wants to claim reimbursement.</p></li><li><p>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols. </p></li><li><p>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</p></li><li><p>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</p></li><li><p>Check emails daily, ensuring you respond to queries in a timely manner.</p></li><li><p>Ensure operations are carried out uniformly according to the hospital policies and procedures.</p></li><li><p>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations. </p></li><li><p>Participate in the Hospital training programs.</p></li><li><p>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services. </p></li><li><p>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</p></li><li><p>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service. </p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</p></li><li><p>Maintains patient & staff confidentiality.</p></li><li><p>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</p></li><li><p>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</p></li><li><p>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</p></li><li><p>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</p></li><li><p>Provide patients with detailed statements and assistance in understanding their charges and payment options.</p></li><li><p>Prepare and process patient invoices for services, ensuring accurate charges.</p></li><li><p>Collect co-pays, deductibles, and outstanding balances at the time of service.</p></li><li><p>Ensure billing practices comply with legal and insurance requirements.</p></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>College Diploma</p></li><li><p>Any discipline or related fields.</p></li></ul>
<ul><li><p><strong>JOB SUMMARY</strong></p><ul><li><p>Apply medical knowledge and best insurance practices while reviewing and verifying Pre-Approval requests (OP/IP) received from different departments to obtain authorizations as required by insurance companies, depending on the plan coverage for all insurance patients.</p></li><li><p>Ensure that Pre-Authorization Requests comply with regulatory standards, particularly claim adjudication rules and business rules.</p></li><li><p>Handle rejected Pre-Authorization requests and obtain the required justification from the treating doctor for resubmission to the insurance company and approval.</p></li><li><p>Prepare daily activity reports as requested by management and assist with month-end reporting as required.</p><br></li></ul><p><strong>DUTIES AND RESPONSIBILITIES</strong></p><ul><li><p>Evaluate Pre-Approval requests for medical necessity based on the medical information provided.</p></li><li><p>Accurately code service description codes stated on prior authorization requests in accordance with accepted medical coding rules, medical guidelines, and the policy schedule of benefits.</p></li><li><p>Respond to Insurance/TPA queries and liaise with concerned departments without delay.</p></li><li><p>Receive, evaluate, and escalate second-opinion cases and case management requirements as appropriate.</p></li><li><p>Prepare daily activity reports and assist with monthly reporting as required.</p></li><li><p>Attend meetings and presentations as required.</p></li><li><p>Adjust and manage duties in the event of sudden, emergency, or unplanned leave of colleagues to ensure continuity of operations.</p></li><li><p>Manage and hand over pending cases, if any, to colleagues in the next shift.</p></li><li><p>Perform any other duties or responsibilities assigned by the HOD from time to time within the scope of the job title.<br></p></li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><p>Bachelor’s degree in Medicine or an equivalent medical degree from a recognized university.</p></li><li><p>Minimum 2 years of experience in insurance claims management/adjudication.</p></li><li><p>Knowledge of medical coding systems, including ICD, CPT, DRG, and HCPCS.</p></li><li><p>Excellent command of both written and spoken English.</p></li><li><p>Flexible and able to work under pressure and in shifts.</p></li><li><p>Proficiency in Microsoft Office applications</p></li></ul>