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Guest Relations Agent

locationsCasablanca time typeFull time posted onPosted Today job requisition idREQ10309085

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa. Four Seasons Casablanca is looking for a Guest Relation Agent who shares a passion for excellence and who infuses enthusiasm into everything he / she does.
Work on a team built on mutual respect, collaboration, e xcellent service and passion . Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.
Responsibilities :
Welcoming guests in a friendly and professional way Addressing and escalating customer complaints Providing information about facilities, programs and other services Prepare welcome folders for our regular and VIP guest. Preparing the guest arrival: Getting in touch with the guest prior the arrival by Email or chat to prepare his stay and assisting him for all his request ( Exp : restaurant booking, transfer , tour guide....) Collect essentials to personalize the guest's stay Follow up with the drivers for the arrivals in order to prepare the rooms for a smooth check-in. Follow up all the glitches , place alerts to meet the guest upon departure Assisting the Front desk team for check in and check out Sending follow up Emails to guest with glitches after checkout Coordinating with room service (amenities ) and Housekeeping in order to prepare the rooms or the suites according to the ETA Attend the front office briefing and share all the important information concerning our in house and arrival guests. Make sure that all the guest preferences specially the VIP and suite buyer guest are respected. Preparing the welcome cards Suites inspection. Replying to all the Email during the shift.

Skills:

Education: school education or equivalent experience.
Experience: Experience in a luxury brands is a plus
Fluent in French, Arabic and English
Due to the local work permit policy in the country, we are looking only for candidates with a valid Moroccan Work Permit .
Learn more about what is like to work at Four Seasons – Visit us:
https://jobs.fourseasons.com
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done