Call Center Agent

  • Carry out relevant duties of managing incoming and outgoing calls as per the assigned schedule.
  • Provide accurate information to the caller, catering to all the necessary inquiries.
  • Elaborate on the features, specifications, and details of the company's product to convert the potential prospect into a consumer.
  • Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Offer optimum call support service by initiating conversations in a respectful and welcoming tone.

Skills

  • Proven track record of handling all the duties and responsibilities of a call center agent or associate.
  • Adept in handling different functions of the telephone along with fluent spoken skills.
  • Adroit multi-tasker with an ability to note important pointers while attending a vital customer call.
  • Proficient in using modern communication tools and software for facilitating formal routine processes.
  • Refined communication skills with an ability to persuade customers.
  • Flexibility and openness to innovation and improvement.
Post date: 21 May 2024
Publisher: Bayt
Post date: 21 May 2024
Publisher: Bayt