Responsibilities:
Coordinate and supervise the daily activities of the housekeeping staff, including room attendants, laundry staff, and housekeeping aides.
Assign and prioritize tasks to ensure that all rooms and public areas are cleaned and maintained according to company standards and guest expectations.
Train new housekeeping staff on cleaning procedures, safety protocols, and customer service standards.
Monitor inventory levels of cleaning supplies and amenities and place orders as needed to ensure adequate stock levels.
Inspect rooms and public areas regularly to ensure cleanliness, proper maintenance, and compliance with company standards.
Respond promptly and professionally to guest requests, concerns, and complaints related to housekeeping services.
Maintain accurate records of housekeeping activities, including room occupancy, cleaning schedules, and maintenance requests.
Assist in the development and implementation of policies, procedures, and training programs to improve