Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. As the Freight Forwarding Experts, since 1815, we offer standard Global Freight services in addition to highly specialized end-to-end transportation solutions to customers across most industries around the world.
Connecting People. Improving Lives.
Currently, we are looking for a passionate and energetic Key Account Desk – Specialist to be based in the Sales & Marketing Team. In this role, the successful candidate will be responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's services.
Key Responsibilities
- Acts as key contact for allocated customers
- Accept and process orders for handover to Operations
- Stay informed on shipment and exception status for allocated customers
- Proactively inform customer on shipment status and exceptions
- Provide spot quotations and performs up- and cross-selling on inbound customer calls
- Pass on leads to Sales
- Handle customer inquiries
- Handle customer requests with regard to Go Green topics
- Take and handle any customer complaints; solves customer complaints or assigns tasks to other functions
- Act as first contact point for customer claims for notification and reception of claims and respective document collection
- Performance management & reporting
Job Skills, Qualifications & Experience:
- Minimum 1 year relevant experience
- Graduate or higher
- One year experience in Freight Forwarding and/or Customer Services
- Good knowledge of forwarding business, DGF products (AFR/OFR) and business systems
- Good knowledge of CS processes and systems
- Ability to identify and meet customer needs in a pleasant and friendly manner
- Excellent communication and interpersonal skills
- Good telephone and E-mail skills
- Commercial attitude
- Good knowledge in English (verbal/written)
We offer:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
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