• Staff Supervision and Training:
o Supervise and coordinate the activities of the hospitality team.
o Conduct regular training sessions to ensure staff are knowledgeable about service protocols and standards.
o Evaluate staff performance and provide feedback to promote professional development.
• Guest Relations:
o Serve as the main point of contact for VIP guests and ensure their needs are met promptly and efficiently.
o Address and resolve guest complaints and issues with professionalism and courtesy.
o Ensure that guest feedback is collected and used to improve service quality.
• Operational Management:
o Oversee the day-to-day operations of the hospitality department.
o Ensure compliance with health and safety regulations.
o Monitor inventory and manage supplies to ensure seamless service delivery.
• Protocol Implementation:
o Develop and implement service protocols and procedures to enhance guest experience.
o Ensure that all staff adhere to established protocols and standards.
o Update protocols as needed to reflect changes in service trends or organizational policies.
• Event Coordination:
o Assist in planning and coordinating events to ensure they run smoothly and meet guest expectations.
o Collaborate with other departments to ensure all aspects of events are executed to the highest standard.
• Reporting and Analysis:
o Maintain detailed records of operations, guest feedback, and staff performance.
o Prepare regular reports for management on department activities and performance.
o Analyze data to identify areas for improvement and implement corrective actions.
• Education:
o Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Experience:
o Minimum of 3-5 years of experience in a supervisory role within the hospitality industry.
o Proven track record of delivering exceptional guest service and managing teams effectively.
• Skills and Abilities:
o Excellent interpersonal and communication skills.
o Strong leadership and team management abilities.
o Ability to handle high-pressure situations with grace and professionalism.
o Detail-oriented with strong organizational skills.
o Proficiency in Microsoft Office Suite and hospitality management software.