System Administration:
- Manage and administer the organization's computer systems, servers, and software applications.
- Ensure the smooth functioning of hardware and software infrastructure.
- Network Administration:
- Oversee the organization's network infrastructure, including routers, switches, and firewalls.
- Implement and maintain network security measures to protect against cyber threats.
Hardware Maintenance:
- Conduct regular maintenance and troubleshooting of computer hardware components.
- Coordinate with vendors for repairs and replacements as needed.
- Software Maintenance:
- Install, update, and maintain software applications used across the organization.
- Monitor software licenses and ensure compliance.
User Support:
- Provide technical support to end-users, addressing issues related to hardware, software, and network connectivity.
- Assist in training employees on the use of IT systems and applications.
Backup and Recovery:
- Implement and manage data backup systems to prevent data loss.
- Develop and test disaster recovery plans to ensure business continuity.
- Security Management
- Monitor and manage cybersecurity measures to protect against unauthorized access and data breaches.
- Conduct security audits and implement necessary safeguards.
IT Policy Implementation:
- Assist in the development and implementation of IT policies and procedures.
- Educate employees on IT security practices and compliance.
Network Monitoring:
- Monitor network performance, identifying and resolving issues to ensure optimal connectivity.
- Implement measures to prevent and address network downtime.
Collaboration with Vendors:
- Liaise with IT equipment and service vendors to ensure the organization's technology needs are met.
- Negotiate contracts and service agreements as necessary.
Documentation:
- Maintain accurate documentation of IT systems, configurations, and procedures.
- Develop and update user guides and manuals.
Technology Planning:
- Contribute to the development of IT strategies and plans aligned with organizational goals.
- Stay informed about emerging technologies and make recommendations for adoption.
Inventory Management:
- Manage IT equipment inventory, including procurement, allocation, and disposal.
- Conduct periodic audits to track the status of IT assets.
Collaboration with Other Departments:
- Collaborate with other departments to understand their IT needs and requirements.
- Provide guidance on technology solutions to enhance organizational efficiency.
Continuous Improvement:
- Identify opportunities for process improvement within the IT function.
- Implement changes to enhance the efficiency and effectiveness of IT operations.
The Officer, Information Technology (System Admin and Network Admin) and Maintenance, plays a crucial role in ensuring the organization's IT infrastructure is secure, reliable, and aligned with business objectives. This position requires technical expertise in system and network administration, proactive problem-solving skills, and the ability to adapt to evolving technology trends.
Skills
Skills:
- Excellent leadership and team management skills.
- Strong problem-solving abilities and attention to detail.
- Exceptional communication and interpersonal skills.
- Proficiency in ZOHO, Moodle, IT hardware/software, and other applicable applications for the Education sector in UAE.