Job Overview:

An Umrah consultant is responsible for planning, coordinating, and facilitating Umrah pilgrimage trips for individuals or groups. They provide guidance, manage logistics, and ensure a smooth and spiritually fulfilling experience for travelers.

Key Responsibilities:

1. Client Consultation:

• Provide information and consultation to clients regarding Umrah packages, travel requirements, and religious obligations.
• Assist clients in selecting suitable packages based on their preferences, budget, and schedule.

1. Travel Arrangements:

• Coordinate flight bookings, accommodations, and ground transportation.
• Handle visa processing and ensure all travel documents are in order.
• Organize group departures and arrivals, including airport transfers.

1. Religious Guidance:

• Offer insights and guidance on performing Umrah rituals and customs.
• Collaborate with religious scholars or guides to provide educational sessions and support.

1. Customer Support:

• Address client inquiries, concerns, and issues before, during, and after the trip.
• Provide on-the-ground support for clients in case of emergencies or unforeseen circumstances.

1. Sales and Marketing:

• Promote Umrah packages through various channels, including digital marketing, social media, and community outreach.
• Develop and maintain relationships with travel agencies, airlines, and hotels to secure competitive rates and exclusive deals.

1. Administrative Duties:

• Maintain accurate records of bookings, payments, and client communications.
• Prepare reports on sales, customer satisfaction, and trip feedback.

Qualifications:

• Educational Background: High school diploma or equivalent; a degree in tourism, hospitality, or a related field is preferred.
• Experience: Prior experience in the travel industry, particularly in organizing religious or group travel, is highly desirable.
• Knowledge: Understanding of the Islamic faith and Umrah pilgrimage requirements, including visa processes, travel logistics, and religious rituals.

Skills

• Skills:
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficiency in using travel booking software and office applications.
• Fluency in Arabic and English; additional languages are a plus.

Personal Attributes:

• Detail-oriented and meticulous in planning and organizing trips.
• Empathetic and culturally sensitive, with a strong customer service orientation.
• Able to work well under pressure and handle multiple tasks simultaneously.

Other Requirements:

• Willingness to travel and accompany groups as needed.
• Knowledge of current travel regulations, health and safety protocols, and international travel advisories.