Job Title: Guest Relations Executive (EMIRATI NATIONAL WITH FAMILY BOOK)

Job Category: Food & Beverage Service

Location: Dubai, United Arab Emirates

Salary: 7000 AED - 12000 AED + Nafis Benefits

Job Overview: To provide quality food and beverage service that is consistent with standard

operating procedures at all times.

Main Tasks, Duties, Responsibilities & Accountabilities

• Review and understand restaurant menu or event plan at the beginning of each shift.
• Attend pre-shift meetings to ensure events flow smoothly.
• Communicate with supervisor/captain regarding any special needs.
• Make necessary adjustments and relay information to appropriate personnel.
• Greet all guests warmly with an appropriate greeting.
• Understand and communicate product and service-related queries to guests.
• Replenish buffet items to ensure consistency and freshness in presentation.
• Respond to guest requests in a friendly, timely, and efficient manner.
• Respond to and fulfill any special event arrangements.
• Pass any necessary information to the next staff member on duty.
• Communicate areas of need, problems, and concerns from guests to supervisors/managers.
• Assist others with side work, including cleaning, stocking, folding silverware, etc.
• Ensure meeting rooms are reset for the next event.
• Adhere to grooming and appearance standards consistently.
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
• Pack food as required, individual boxes, food pans, etc.
• Greet and seat guests guided by protocol. 

Skills

Communication and Working Relationships

Internal: Follow instructions from Team Lead/Manager

External: Guest-focused

Preferred Qualification, Experience & Skills

Qualification: High school diploma or equivalent; college degree in hospitality preferred

Experience: Minimum of 1 year experience in the same position in a similar restaurant or

catering operation preferred. (Fresher will be accepted based on circumstances)

Skills and competencies: Ability to work in a multicultural environment, strong leadership

and organizational skills, knowledge of food & beverage, proactive,

Other: Must be able to responsibly handle cash transactions