L1 Support Engineers

lxbfYeaa - الإمارات - Dubai United Arab Emirates

Provide technical support and assistance for customers/users.

Diagnose and resolve technical issues related to networking, computer systems,

and software applications.

Communicate effectively with clients and team members to ensure timely resolution

of issues.

Collaborate with cross-functional teams to escalate complex problems and ensure

their resolution.

Maintain detailed documentation of issues and solutions provided.

Participate in team meetings and contribute to continuous improvement initiatives.

Skills

Requirements:

• Minimum of 1-2 years of experience in a technical support role.

• Basic understanding and hands-on experience with networking concepts and

computer systems

• Proficiency in English communication (written and verbal) is essential.

• Strong problem-solving and troubleshooting skills.

• Ability to work independently during the night shift with minimal supervision.

• Excellent customer service skills and ability to remain calm under pressure.

•  Flexible to work in shifts.

Preferred Skills:

• Certification(s) related to networking or technical support.

• Familiarity with ticketing systems and remote support tools.

تاريخ النشر: ٢٩ أغسطس ٢٠٢٤
الناشر: Bayt
تاريخ النشر: ٢٩ أغسطس ٢٠٢٤
الناشر: Bayt