• Receive booking details from network and customer service colleagues via email.
• Check invoice, packing list and other documents of Import/export shipments.
• Coordinate with the shipper/customer service team for any discrepancy on shipping documents.
• Arrange all documents required as per import/export requirements.
• Receiving cash/cheque from customers in regard to clearance shipment/delivery order collection and accounting the same to finance.
• Ensure complete documents (as per requirements) are handed over to customs clearance team.
• Arrange delivery/collection of cargo in appropriate vehicle in coordination with the transport vendor or transport.
• Coordinate with transport department/vendors for delivery of shipments/proof of delivery.
• Ensure that all job files are maintained.
• Coordinate with third parties, sales and finance to meet operational requirements.
• Resolve issues regarding cargo shortage/ damage/ claims.
• Develop and maintain a healthy relationship with internal and external customers.
• Ensure timely and effective communication takes place within defined time limits.
• Provide necessary information to internal staff.
• Maintain a positive working relationship at all levels.
• Ensure KPI’s are met and reported on a monthly basis.
• Fulfill any and all other tasks as deemed fit by Management.

Skills

• Bachelor’s Degree in Logistics, Supply Chain or a similar discipline
• Minimum 1 year of work experience working in a freight forwarding company (operations department), handling air & sea shipments
• Proficient in all Microsoft office applications (Excel, Word and power point)
• Excellent communication skills