Job Description
To comply with country regulations, we are looking for UAE talent to fill this role.
Job Responsibility:
- Ensure closure of all service requests for the tagged customers within the defined TAT
- Provide end to end customer service to PRB customers as per bank TAT’s.
- Coordination with relevant departments for processing within TAT’s Handle Product & Service-Related Queries
- Handle all requests as per new branch model rolled out.
- Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints.
- Address customer complaints & provide First Contact Resolution wherever possible
- Ensure end to end follow up till the customer complaint is resolved and escalate when necessary.
- Follow-up with customer post complaint resolution ensuring customer experience.
- Inform customers of delays, if any, for their complaints raised with the bank
- Assist the RM to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM’s portfolio. Along with supporting processing customer applications/ system requests etc.
- Continuous follow-up with RM’s and internal teams for documentation and other requirements to close customer’s concern
- Adherence to applicable policies & procedures to safeguard bank’s interests.
- Report discrepancies to management.
- Ensure cross sell to each PRB customer.
- Ensure no PRB customers have less than 5 products with the bank.
Job Skills & Qualifications:
- High School /Diploma Degree in relevant field
- Relevant experience in related/similar job (over 2-10 years)
- UAE National with Family Book
What we offer you:
- Competitive salary package
- Strong emphasis on work-life balance and wellbeing across the bank
- World-class Learning & Development platform and career development
- Generous annual leave entitlement and Private Healthcare
- Preferential banking facilities for employees
About Us
EIB
Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.
As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.
Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.
We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities