Job description

As a Real Estate Customer Service/Experience Representative, you will be part of a ORO24 Developments Customer Service/Experience Team that strives to provide best in class service to customers. Our customer base is diverse and we’re looking for someone who can perform the following duties:

• Guide customers to complete unit/property documentation and registration.
• Follow up with customers on critical and pending issues relating to projects, like (termination of contract, cancellation of contract, transfer letters for the project, defaulters, etc).
• Fully aware of the regulations and laws pertaining to Dubai RERA.
• Provide customers with a exceptional quality service experience.
• Develop and maintain positive customer relations by creating and sustaining good will and by providing consistently responsive quality service.
• Retain customers and reflect professional image of the company.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer requests, and file documents.
• Proven ability to tactfully communicate via phone and email with customers, brokers, and internal team members.
• Demonstrated ability to manage multiple projects and tasks daily with efficiency and accuracy.
• Ability to organize and prioritize work assignments to meet deadlines.
• Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation.
• Ability to carry out specific oral and written instructions.
• Meticulous attention to detail and accuracy.
• Execute responsibilities with a sense of urgency and follow-through.
• Ability to collaborate with team members to complete various projects and assignments.
• Ability to use computer software and web-based applications.
• Proficient knowledge of the Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).

Skills & Competencies

• Requires a bachelor’s degree plus minimum of 2 years’ experience in customer service roles with a Real Estate Developer.
• Excellent communication, interpersonal and presentation skills
• Strong contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Ability to multi-task, prioritize, and manage time effectively
• Customer focus
• Positive, flexible, and proactive
• Attention to detail
• Decision quality
• Professional representable appearance