We are seeking a proactive IT Support Technician with a valid UAE driving license to provide technical support, manage IT infrastructure, and perform on-site service and maintenance. The ideal candidate will be responsible for troubleshooting hardware and software issues, networking, and supporting clients both remotely and in person.

Skills

• Provide technical support and troubleshooting for hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Respond to IT support requests in a timely manner and ensure service quality.
• Perform routine maintenance, system updates, and backups for client systems.
• Manage user access and permissions, ensuring compliance with security policies.
• Conduct site visits to resolve technical issues and install/repair equipment.
• Maintain documentation for support tasks, system configurations, and client interactions.
• Provide training and assistance to users on IT tools and technologies.
• Ensure proper inventory management of IT hardware and software.
• Collaborate with internal teams on IT infrastructure projects and upgrades.
• Proven experience in IT support or a similar role.
• Strong knowledge of Windows and Mac operating systems, Office 365, and networking.
• Familiarity with hardware troubleshooting, installations, and configurations.
• Excellent problem-solving skills and the ability to work under pressure.
• Excellent communication skills, both written and verbal.
• Valid UAE driving license and willingness to travel for on-site support.
• Ability to prioritize and manage multiple tasks effectively.
• A customer-focused mindset with the ability to explain technical concepts to non-technical users.