Job Summary:

The Customer Service Executive is responsible for providing excellent service to customers by efficiently handling currency transactions, remittances, and other financial services. They will play a key role in achieving branch targets while ensuring compliance with regulations.

Key Responsibilities:

Branch Operations:

• Conduct remittances, payments, and payroll transactions in line with UAE Central Bank regulations.
• Ensure compliance with AML, KYC, and regulatory requirements.
• Handle large cash volumes securely and reconcile cash drawers accurately.

Customer Service:

• Assist customers with inquiries and financial transactions.
• Resolve customer complaints promptly and ensure customer satisfaction.
• Protect customer data and maintain confidentiality.

Team Collaboration:

• Collaborate with colleagues to ensure smooth operations and support each other in achieving branch targets.
• Train new staff on products, services, and processes.

Key Performance Indicators:

• Achievement of individual and branch targets.
• High accuracy in cash handling and transaction processing.
• Compliance with regulatory standards and documentation.
• Positive customer feedback and minimal complaints.

Skills

Qualifications:

• Minimum 1 year of experience in customer service or cash handling.
• Strong communication skills and knowledge of financial products and regulations.
• Experience in the financial sector with a focus on remittances and compliance.