Synopsis

The medical administrator is responsible for management of medical assistance process for guest travel and coordination with clients and internal stakeholders. Additionally responsible for schedule management in clinical management system, rostering and monitoring patient flow. Responsible for the creation, arrangement and maintenance of all e-medical files for aircrew including uploading medical documents to General Civil Aviation Authority as part of medical revalidation & issuance process of aircrew.

Accountabilities

1. Manage medical correspondence and enquiries in/out of EAMC with patients, other healthcare facilities and regulatory authorities with accuracy
2. Manage Medical Assistance (MEDA) services, facilitating requests from ticketing offices, contact centers and travel agencies, then coordinate with maintenance control center and line store for upload of stretcher and equipment to aircraft for medical patient transportation to ensure service level agreements is met.
3. Execute MEDA and inflight nurse request in Amadeus and processing including providing quotations according to travel itinerary and coordinating ambulance transfer to the airport.
4. Ensure that the MEDA Duty On-Call Mobile is well-attended at all times in order to avoid any business operation inconveniences
5. Prepare relevant medical information, documentation or proposal required by management besides processing confidential patient document and administrative task relating to medical services in compliance with DOH, GCAA and related regulatory requirements
6. Collect data for monthly dashboard. analyze statistical data and prepare presentation for presentation in aviation, general, occupational medicine, quality or clinic operations meetings
7. Collect cash and credit card payment, prepare billing and insurance claims details for patient
8. Coordinate project and activity with other department and outsourced services to ensure operational efficiency, best practice and customer satisfaction is achieved.
9. Highlight and suggest improvements in processes, services, SLA and policies to achieve customer satisfaction while driving modernization and best practices.

Education & Experience

• Diploma/equivalent in healthcare/nursing/travel industry/business. Bachelor’s degree is preferred. 
• 4 years of experience in healthcare/Aviation industry
• Knowledge of Amadeus or other ticketing & reservations booking systems
• Excellent communication and stakeholder management skills