Company Description
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.
Job Description
- Actively supports the client facing front office function for Relationship Managers of Elite Banking and Key Client Group UAE office(s); supports customers and provides support to the Business Planning and support team
- Act as first point of contact to External & Internal persons, clients, prospects & FAB staff.
- Active role using her /his multi lingual skills with all other FAB departments within & outside the UAE
- The receptionist is often the first business contact a person will meet at any organization. Therefore, it is an expectation that the receptionist maintains a calm, courteous and professional demeanour at all times regardless of the visitor's behaviour. Some personal qualities that a receptionist is expected to have in order to do the job successfully include: cheerfulness [always with a smile], attentiveness, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability.
- The person must be a strong character coupled with good manners & discretion who can handle difficult personalities (male & female) without aggression.
- At times, the job may be stressful due to interaction with many different people with different types of personalities, and being expected to perform multiple tasks quickly.
- Responsible to receive and greet all persons.
- Handles all visitors & clients.
- Handles initial client leads, information, & complaints
- The business duties of the receptionist include: answering visitor inquiries about Elite Banking directing visitors to their destinations, sorting mail, answering incoming calls on multi-line telephones, setting appointments, filing, records keeping, keyboarding/data entry and performing a variety of other office tasks, such as faxing or emailing. The office expects the receptionist to ensure that the lobby area is kept tidy.
- The receptionist may also assume some security guard access control functions for an organization by verifying employee / client identification, issuing visitor passes, and by observing and reporting any unusual or suspicious persons or activities.
- Handles the travel on duty bookings in liaison with RMs, travel agencies & HR.
- Monitors & reports the travel on duty of PB UAE on a monthly basis for MIS purposes.
- The job holder must be a presentable and self- motivated person with exceptional interpersonal, communication, relationship and multi lingual skills.
- All other tasks as reasonably requested.
Qualifications
- Preferably a university degree in business, languages, economics or marketing.
- Ability to work within a team and develop professional relationships.
- Language skills in English and Arabic.
- Good track record of performance.
- Knowledge of locations within the UAE.
- Good administration skills.
- Ability to work within a team and develop relationships
- Minimum 3-5 years’ experience in a similar role with a proven track record