Organization Unit Purpose
EMCAP PSC (Custody), in partnership with a Global Custodian, will be offering securities related services including local and international custody. Candidate will provide operational support to Internal & External stakeholders. Adherence to Rules and Regulations from the Regulators (i.e. SCA, DFSA); Markets (i.e. DFM, ADX, NASDAQ DUBAI, DGCX), ensure compliance with ENBD policies and procedures as well as underlying SLAs / Agreements / SLAs with affiliated and non-affiliated TMs.
Job Purpose
- Ensure accurate and timely processing of all operational and settlement function across all relevant Markets
- Improve operations service levels by effective coordination with internal & external stake holders on all operational tasks
- Ensure all accounts are reconciled, support in audit requirements and any finance related task.
Job Content
Settlement Processing
- Manage matching of client instructions with broker contracts and market files.
- Manage rejection of alleged transactions that do not have client instructions and follow up processes with counterparties and markets.
- Prepare and manage Payment Process, including review and authorization of payments as needed
- Prepare and manage Fee calculation and Billing process
- Monitor released vouchers to ensure timely and accurate payments processing before cut off timings
Operation Processing
- Manage custody trading, portfolio and cash management process for custody clients;
- Monitor and update all corporate action events in custody system
- Ensure corporate action notifications are sent to clients.
- Process all corporate action instructions and monitor dividend in securities and or cash
- Provide initial response/ resolve routine operations related queries received by email.
- Monitor operation group mailbox & escalate emails when required.
Reporting
- Manage custody reporting and reconciliation process for custody clients
- SCA Monthly report preparation
- Monthly reporting of various submissions such as tax invoice preparation
Finance
- Ensure all accounts are reconciled, support in audit requirements and any finance related task.
Monitoring system related issues & coordination with IT support
- Attending to system issues in coordination with IT, logging call in remedy & ensuring the issues are resolved appropriately.
Customer Satisfaction & Complaint Resolution
- Liaise with stakeholder management to ensure operational queries are processed / referred to relevant parties & escalated to supervisor when required
- Investigate and resolve customer complaints relating operational matters & escalate when required
Projects/Initiatives
- Ensure valuable input to new and ongoing activities
- Identify processes for improvement and automation in the relevant work area
Support & Back Up as assigned
- Act as back up for other team members when assigned
- Ensure adherence to task lists as per the assignments
- Support in any other task assigned by the Head of Custody Operations
Education
- Bachelor’s degree
- Professional examination
Experiences
- 3 years of experience in in related field
Knowledge & Skills
- Regulatory framework background, with a good understanding of UAE regulatory environment/ banking/ financial regulations and regimes
- Good understanding of various instruments traded in Capital Market
- Should have experience in managing Settlement functions of a custodian
- Key account Management techniques, proper understanding on operation and customers’ need
- Have fair knowledge of compliance requirements of a custodian
- Reasonable understanding of tax provisions relating to custodial business
- Strong analytical and problem-solving skills, with ability to assess existing processes and identify required actions
Behavioral Competencies
- Maintain strong relation with staff and customer
- Pro-active customer service (internal and external customers)
- Need to interact with multiple teams internal and external in completing the desired tasks