Organization Unit Purpose

EMCAP PSC (Custody), in partnership with a Global Custodian, will be offering securities related services including local and international custody. Candidate will provide operational support to Internal & External stakeholders. Adherence to Rules and Regulations from the Regulators (i.e. SCA, DFSA); Markets (i.e. DFM, ADX, NASDAQ DUBAI, DGCX), ensure compliance with ENBD policies and procedures as well as underlying SLAs / Agreements / SLAs with affiliated and non-affiliated TMs.

Job Purpose

• Ensure accurate and timely processing of all operational and settlement function across all relevant Markets
• Improve operations service levels by effective coordination with internal & external stake holders on all operational tasks
• Ensure all accounts are reconciled, support in audit requirements and any finance related task.

Job Content

Settlement Processing

• Manage matching of client instructions with broker contracts and market files.
• Manage rejection of alleged transactions that do not have client instructions and follow up processes with counterparties and markets.
• Prepare and manage Payment Process, including review and authorization of payments as needed
• Prepare and manage Fee calculation and Billing process
• Monitor released vouchers to ensure timely and accurate payments processing before cut off timings

Operation Processing

• Manage custody trading, portfolio and cash management process for custody clients;
• Monitor and update all corporate action events in custody system
• Ensure corporate action notifications are sent to clients.
• Process all corporate action instructions and monitor dividend in securities and or cash
• Provide initial response/ resolve routine operations related queries received by email.
• Monitor operation group mailbox & escalate emails when required.

Reporting

• Manage custody reporting and reconciliation process for custody clients
• SCA Monthly report preparation
• Monthly reporting of various submissions such as tax invoice preparation

Finance

• Ensure all accounts are reconciled, support in audit requirements and any finance related task.

Monitoring system related issues & coordination with IT support

• Attending to system issues in coordination with IT, logging call in remedy & ensuring the issues are resolved appropriately.

Customer Satisfaction & Complaint Resolution

• Liaise with stakeholder management to ensure operational queries are processed / referred to relevant parties & escalated to supervisor when required
• Investigate and resolve customer complaints relating operational matters & escalate when required

Projects/Initiatives

• Ensure valuable input to new and ongoing activities
• Identify processes for improvement and automation in the relevant work area

Support & Back Up as assigned

• Act as back up for other team members when assigned
• Ensure adherence to task lists as per the assignments
• Support in any other task assigned by the Head of Custody Operations

Education

• Bachelor’s degree
• Professional examination

Experiences

• 3 years of experience in in related field

Knowledge & Skills

• Regulatory framework background, with a good understanding of UAE regulatory environment/ banking/ financial regulations and regimes
• Good understanding of various instruments traded in Capital Market
• Should have experience in managing Settlement functions of a custodian
• Key account Management techniques, proper understanding on operation and customers’ need
• Have fair knowledge of compliance requirements of a custodian
• Reasonable understanding of tax provisions relating to custodial business
• Strong analytical and problem-solving skills, with ability to assess existing processes and identify required actions

Behavioral Competencies

• Maintain strong relation with staff and customer
• Pro-active customer service (internal and external customers)
• Need to interact with multiple teams internal and external in completing the desired tasks