Organization Unit Purpose

EMCAP PSC (Custody), in partnership with a Global Custodian, is offering securities related services including local and international custody. Candidate will provide operational support to Internal & External stakeholders. Adherence to Rules and Regulations from the Regulators (i.e. SCA, DFSA); Markets (i.e. DFM, ADX, NASDAQ DUBAI, DGCX), ensure compliance with ENBD policies and procedures as well as underlying SLAs / Agreements / SLAs with affiliated and non-affiliated TMs.

Job Purpose

• Responsible for managing all operational requirements for custody clients, addressing their inquiries, and ensuring a seamless client experience.
• Responsible of generating, reviewing, and distributing accurate and timely reports to custody clients.
• Coordinate closely with internal departments and clients to ensure that all reporting requirements are met and that clients receive high-quality service related to their reporting needs.
• Improve operations service levels by effective coordination with internal & external stake holders on all operational tasks.

Job Content

Reporting

• Prepare and deliver accurate, timely, and customized reports for custody clients, including portfolio statements, transaction summaries, and performance reports.
• Ensure all reports are in compliance with client requirements, internal policies, and regulatory standards.
• Perform thorough reviews of reports to ensure accuracy, identifying and correcting any discrepancies or errors.
• Distribute reports in accordance with client preferences (daily, monthly, quarterly, etc.) and agreed-upon formats.
• Maintain a schedule of reporting deadlines and ensure adherence to these timelines.
• Provide clients with regular updates on their account activities, including performance summaries and transaction reports.
• Proactively communicate any changes to custody services, policies, or regulatory requirements that may impact the client.
• Manage custody reporting and reconciliation process for custody clients.
• SCA Quarterly report preparation
• Monthly reporting of various submissions such as tax invoice preparation

Client Support & Issue Resolution

• Serve as the primary point of contact for custody clients, providing ongoing support and addressing any queries related to custody services.
• Build and maintain strong client relationships through regular communication and delivering a high level of service.
• Manage and resolve client inquiries related to custody services, including transactions, settlements, corporate actions, and reporting.
• Liaise with relevant departments to troubleshoot and resolve operational issues, ensuring timely and accurate solutions.
• Escalate complex or unresolved issues to management when necessary, ensuring they are addressed promptly.
• Keep clients informed of the status of their inquiries and provide timely updates on resolution progress.
• Understand client needs and ensure their satisfaction by proactively identifying and resolving any issues that may arise.
• Assist in the client onboarding process by coordinating with internal teams to ensure that all required documentation and data are accurately collected and processed.
• Ensure that client accounts are set up and serviced in accordance with contractual agreements and company policies.
• Monitor client activity to ensure that services are delivered efficiently and that any potential issues are proactively addressed.

Monitoring system related issues & coordination with IT support

• Attending to system issues in coordination with IT, logging call in remedy & ensuring the issues are resolved appropriately.

Compliance & Risk Management

• Ensure that all client reporting procedures adhere to relevant legal, regulatory, and company standards.
• Support internal audits and compliance reviews by providing necessary documentation and reports.
• Identify and mitigate risks related to data accuracy, reporting errors, and operational inefficiencies.

Projects/Initiatives

• Ensure valuable input to new and ongoing activities.
• Identify processes for improvement and automation in the relevant work area

Support & Back Up as assigned

• Act as back up for other team members when assigned.
• Ensure adherence to task lists as per the assignments.
• Support in any other task assigned by the Head of Custody Operations

Education

• Bachelor Degree
• Professional examination

Experiences

• 3 years of experience in in related field

Knowledge & Skills

• Regulatory framework background, with a good understanding of UAE regulatory environment/ banking/ financial regulations and regimes
• Good understanding of various instruments traded in Capital Market
• Should have experience in managing Settlement functions of a custodian
• Key account Management techniques, proper understanding on operation and customers’ need
• Have fair knowledge of compliance requirements of a custodian
• Reasonable understanding of tax provisions relating to custodial business
• Strong analytical and problem-solving skills, with ability to assess existing processes and identify required actions

Behavioral Competencies

• Maintain strong relation with staff and customer
• Pro-active customer service (internal and external customers)
• Need to interact with multiple teams internal and external in completing the desired tasks