A Kids Club Shift Leader is responsible for ensuring the guest experience whilst they enjoy the Hotel’s Recreational facilities, including the Kids Club area. You will be responsible to provide guests a warm and sincere welcome. Monitoring the guest needs and safety is paramount to this role.
What will I be doing?
As a Kids Club Shift Leader, you will be responsible for greeting guests immediately with a sincere and friendly welcome.
- Assist guests with their needs related to the kids club area
- Respond to guest requests, comments, and concerns in a timely manner
- Maintain cleanliness of general kids club area including emptying used pool towel bins, organizing kids and toy furniture, collecting towels, and neatly arranging the storage shelves
- Confirm guest registration prior to issuing resort property
- Monitor product inventory in order to minimize the loss of resort property
What are we looking for?
A Kids Club Shift Leader serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- High School Graduate or equivalent required
- Must maintain a neat, clean and well-groomed appearance
- Intermediate English language skills
- Basic computer knowledge
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous customer service experience
- Experience with handling kids preferred
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!