We're currently seeking nationals for Manager Customer Experience position, a dynamic role that blends customer-centric strategies with a strong technical foundation in Data Analytics.
In this position, you will leverage data-driven insights to elevate customer experiences, using AI tools to personalize interactions and enhance service delivery.
Qualifications
Bachelor's degree in a relevant field.
Customer Experience Management and Customer Journey Mapping: Experience in customer journey mapping techniques, and using these maps to improve customer experience, and an understanding of end-to-end customer interactions.
Driving Improvements: Experience with different feedback mechanisms, analytical skills, and how they translate insights into actionable strategies that align with market demands.
Innovation: Understanding different types of CRM to impact customer satisfaction and loyalty
If you have a background in data analytics and enhancing of customer experience, we'd love to hear from you. Apply now.