Job Description

“Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.” – Mohamed Alabbar

About The Company

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

Created in 2007, Emaar Hospitality Group owns and manages a portfolio of hospitality assets and brands including Address Hotels + Resorts, Vida Hotels and Resorts, in addition to serviced residences, leisure clubs, and a comprehensive portfolio of restaurants and spas. The group plans to introduce its brands in key gateway cities and destinations in Europe, India, China, Middle East and North Africa. Emaar Hospitality Group is also the Official Hotel and Hospitality Partner of Expo 2020 Dubai.

About The Function

Armani Cafe, located in the Burj Khalifa and within the Armani Hotel, is known for its elegant ambiance and sophisticated design, reflecting the style of Giorgio Armani. It offers a high-end dining experience with a focus on Italian cuisine and gourmet coffee.

Importantly, Armani Cafe does not serve alcohol, making it a great option for those looking for a luxurious cafe experience without alcoholic beverages. Instead, guests can enjoy a variety of specialty coffees, teas, and a selection of non-alcoholic drinks, along with a menu featuring light bites, pastries, and desserts.

This function is to ensure exceptional Dining Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our restaurants, by delighting them from welcome until farewell.

What You Will Need To Succeed

• Genuine Service Personality: A warm demeanor with high emotional intelligence (EQ).
• Educational Background: Minimum of a high school diploma required; a college degree in Hotel Management or a related field is preferred.
• Relevant Experience: At least one year of experience in a similar role within a 5-star hospitality company.
• Language Proficiency: Strong command of both written and spoken English is essential; knowledge of additional languages is a plus.
• Operational Excellence: Ability to conduct all F&B service tasks while adhering to service standards and procedures.
• Proactive Approach: Go the extra mile to enhance the guest experience and prevent complaints, ensuring effective service recovery when needed.
• Team Communication: Proactively communicate with fellow team members, always prioritizing the guest’s interests.
  
  

Key Attributes

• Customer First: A commitment to putting the customer at the heart of everything you do.
• Drive for Results: A focus on achieving goals and delivering exceptional service.
• Willingness to Learn: An openness to continuous improvement and professional development.
• Resilience: Ability to stay composed and effective under pressure.
• Adaptability: Flexibility to adjust to changing circumstances and guest needs.
  
  

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future