Service HUB Officer



Role       : Service HUB Officer (UAE National) 
Location : Abu Dhabi                          

Role Purpose:

The Services Hub Officer will support the delivery and management of services within the hub. This role involves working closely with ROM, Branches, and other team members to ensure high-quality service delivery, customer satisfaction, and operational efficiency
    
Key Accountabilities of the role      

Assist in the delivery of assigned services, ensuring they meet quality and performance standards.

  • Coordinate with other team members to ensure seamless service provision.
  • Address and resolve service-related issues promptly.
  • Maintain a clear record of all daily & monthly activities. - M.A
  • Serve as a point of contact for customers, addressing inquiries and providing information about services.
  • Collect and analyze customer feedback to identify areas for improvement.
  • Maintain positive relationships with customers to enhance satisfaction and loyalty.
  • Assist in the development and implementation of service improvement plans.
  • Adhere to service performance metrics and report findings to the Services Hub team leader.
  • Flexibility for allocation, and process changes. M.A
  • Maintain accurate records of service activities and customer interactions.
  • Prepare regular reports on service performance and customer feedback.
  • Ensure compliance with relevant regulations and standards.
  • Work collaboratively with other officers and managers to achieve service goals.
  • Participate in team meetings and contribute to the development of service strategies.
  • Provide support and assistance to colleagues as needed.
  • Ad hoc Assignment: Undertake and complete any ad hoc assignment entrusted by the line manager.


Results Required


  • Continuous Improvement – Assist to Recommend workflow changes leading to process improvements to the branch manager at least once a year.
  • Internal Audit & ICD Comments - Provide support in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
  • Compliance of policies & procedures – Comply and perform Key operational controls as required in ADIB’s polices & procedures in day-to-day operations.
     




  • Specialist Skills / Technical Knowledge Required for this role:


  • Broad knowledge of ADIB’s Retail Banking financial products & services
  • Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
  • Good Knowledge of UAE banking practices, regulations & risks
  • Thorough Knowledge of all the Regulations issued by Central Bank of UAE
  • General awareness of competitors in the local market
  • Fair knowledge of service standards 
  • Training skills
  • Sales skills
  • Management Information skills
  • Computer skills
     
  • تاريخ النشر: ٢٢ أكتوبر ٢٠٢٤
    الناشر: LinkedIn
    تاريخ النشر: ٢٢ أكتوبر ٢٠٢٤
    الناشر: LinkedIn