Minimum Qualifications

Key Qualifications

Preferred Qualifications

• Provide information that team members need to do their jobs and make accurate decisions.
• Ability to orchestrate multiple activities simultaneously to accomplish a goal through planning, organization and prioritization.
• Ability to work independently and take initiative.
• Ability to learn, collaborate and provide peer feedback and guidance to others.
• Relevant technical expertise on Apple products and services.
• Strong interpersonal skills and experience navigating customer service issues with care.
• Action-oriented and motivated to do what’s best for the customer and Apple, often anticipating challenges and providing potential solutions.
• Ability to work in a fast-paced environment and make decisions quickly, sometimes under tight deadlines and pressure.
• Proven success in team environments demonstrating shared responsibility and accountability with other team members.
• Excellent communication skills, with the ability to tailor communication style to differing audiences.
• Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.