What you will do:
- Lead Generation and Customer Acquisition: Continuously identify and qualify high value leads for ICT products and services, targeting key enterprise accounts. Maintain a minimum of [number] qualified leads per quarter, contributing directly to the sales pipeline and ensuring
- consistent business growth.
- Relationship Management: Develop and manage strategic relationships with high-value clients across sectors like
- telecom, government, and retail. Regularly engage with clients to review solutions, ensuring a minimum customer retention rate of 85% and consistently high customer satisfaction scores.
- Solution Tailoring and Presentation: Assess client requirements and demonstrate how our ICT products and services provide valuable solutions, clearly articulating their features, benefits, and competitive advantages.
- Proposal and Contract Management: Efficiently prepare and deliver proposals, quotes, and contracts. Skillfully negotiate terms to close deals while ensuring alignment with client expectations and company standards.
- Sales Execution and Follow-Up: Actively follow up with clients to close sales promptly and manage the timely delivery and installation of ICT products and services.
- Customer Support and Issue Resolution: Provide comprehensive after-sales support, promptly addressing client issues or complaints to ensure satisfaction and service excellence.
- Performance Monitoring and Reporting: Regularly track and report sales metrics, including lead conversion, customer acquisition costs, and account profitability, with a focus on refining sales strategies to meet quarterly and annual sales targets.
- Collaboration and Coordination: Work closely with procurement, marketing, and finance internal teams to enhance sales operations and achieve seamless execution.
- Professional Development and Industry Engagement: To maintain a competitive edge and stay abreast of the latest developments and innovations in the ICT industry by participating in relevant events and training.
Skills
Required skills to be successful:
Behavioural Competencies:
- Relationship-building.
- Solution selling.
- Communication.
- Leadership.
- Customer engagement
What Equips you for the role:
Minimum Qualifications and Knowledge:
- Bachelor's degree in computer science, engineering, business, or related field.
- Minimum Experience: 10 plus years of experience
Job-Specific Skills:
- Proven experience as an ICT sales account manager or in a similar role in the ICT industry/ enterprise technology.
- Arabic is a plus.
- Strong knowledge of ICT products and services, such as hardware, software, cloud, network, security, and telecommunications.
- Excellent communication, presentation, and negotiation skills.
- Ability to build rapport and trust with clients and influence their decision-making.
- Customer-oriented, with a passion for delivering high-quality solutions and service.
- Self-motivated, with a results-driven and problem-solving attitude.
- Team player with good collaboration and coordination skills.
- Proficient in Microsoft Office, CRM software, and other relevant tools.
- Willingness to travel and work flexible hours.