Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. As the Freight Forwarding Experts, since 1815, we offer standard Global Freight services in addition to highly specialized end-to-end transportation solutions to customers across most industries around the world.
DGF UAE has an opening for Training, Applications and End User Support Team Leader. You will have to contribute to the Country Business Process, System & Training process to deliver and continuously improve business process requirements, business process framework, business solution design, system change management and system training design and support; provide system expertise, knowledge & Training for WMS core applications.
Join us in connecting people and improving lives.
In this Training, Applications and End User Support Team Leader role, you will:
Key Accountabilities
Main Accountabilities
- Subject matter expert on the processes and operational functions of the WMS & their supporting applications and integrated technologies in use in the facility.
- Develop and document standards, policies, procedures & work instructions for DC operations that are system-based.
- Provide end user support for system / process fails (WMS) ; analyze, identify cause, determine/act on solutions; escalate to/partner with Customer IT Implementation support when appropriate.
- Develop strong working relationships with the clients, including serving as a subject matter expert for processes by which the Clients interact/communicate with the distribution center.
- Collaborate with the clients to identify new/changed business needs; identify and analyze options to deliver these requirements, make recommendations (including recommendations for how technology can meet these requirements), and assist in implementation.
- Partner with Operation Managers, DC Team, and IT Functional team in the identification and advocacy of prospective initiatives and projects as a part of continuous improvement
- Partner with Customer IT Implementation team for timely response of BRD, CR, RFQs, Tenders and identify related efforts involved.
- Play a key role in testing and release activities in partnership with Customer IT Implementation team and the business, managing User Acceptance Testing and training on new applications/functionality.
People Management
- Develop a culture of quality, service excellence and continuous improvement
- Ensure appropriate talent knowledge maintenance organization and improvement
- Contribute to a team spirit of effectiveness in the team
Now, here’s what we need from you.
Requirements for the Job
Divisional Experience
- Five years or more years’ experience in Warehouse operations and Inventory management, preferably with WMS background
Functional Experience
- Thorough knowledge of warehouse operational process
- Project Management Skills
- Experience of Training management
- WMS super user knowledge preferable
Geographical Experience
- Good Knowledge of Local reality
Education / Qualification / Certification Requirements
- Bachelor’s degree or Higher in Information management or general management
We offer:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
If you are ready to join our team and become a future leader in the world of Freight Forwarding, submit your resume via OUR career’s website.
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