Job Description of a Franchise Supply Officer

1. Procurement Management:

• Oversee the sourcing and purchasing of exclusive franchise items.
• Maintain strong relationships with approved suppliers to ensure quality and timely delivery.

1. Inventory Control:

• Monitor stock levels and ensure franchisees receive required items without delays.
• Prevent overstocking or shortages through effective inventory management.

1. Logistics Coordination:

• Organize and track the shipment of goods to franchise locations.
• Resolve logistical issues to ensure smooth delivery operations.

1. Franchise Support:

• Serve as the primary point of contact for franchisees regarding supply needs.
• Provide timely updates on order status and availability of items.

1. Compliance Assurance:

• Ensure that all purchased items meet the franchisor’s quality and branding standards.
• Enforce adherence to franchise policies regarding exclusive supplies.

1. Cost Management:

• Negotiate pricing with suppliers to maintain cost efficiency.
• Monitor spending and report on budget adherence for supplies.

1. Record-Keeping and Reporting:

• Maintain accurate records of purchase orders, invoices, and inventory data.
• Provide regular reports to management on supply chain activities.

1. Problem-Solving:

• Address and resolve issues related to inventory, delivery delays, or quality discrepancies.

1. Process Improvement:

• Identify and implement enhancements to the procurement and supply chain processes.

1. Collaboration:

• Work closely with franchise operations teams to understand specific supply needs.
• Liaise with other departments to ensure alignment with overall business goals.

This position is crucial for ensuring franchisees operate efficiently and maintain consistent quality across all locations.

Skills

Skills Required for a Franchise Supply Officer

1. Organizational Skills:

• Ability to manage multiple tasks, prioritize orders, and maintain detailed records of inventory and supplies.

1. Communication Skills:

• Strong verbal and written communication to effectively liaise with franchisees, suppliers, and internal teams.

1. Negotiation Skills:

• Proficiency in negotiating with suppliers to secure favorable terms and pricing.

1. Problem-Solving Skills:

• Quick and effective resolution of logistical, inventory, or supplier-related issues.

1. Analytical Skills:

• Ability to analyze supply chain data, forecast needs, and identify inefficiencies.

1. Attention to Detail:

• Ensuring accuracy in inventory management, purchase orders, and compliance with franchise standards.

1. Time Management:

• Efficiently handle time-sensitive tasks like placing orders, coordinating deliveries, and managing deadlines.

1. Technical Skills:

• Familiarity with supply chain software, inventory management tools, and standard office applications.

1. Financial Acumen:

• Basic understanding of budgeting and cost management to monitor spending on supplies.

1. Customer Service Orientation:

• Prioritize franchisee satisfaction by responding promptly to supply requests and resolving concerns.

1. Team Collaboration:

• Work well with internal teams, such as operations and finance, to align on supply chain goals.

1. Knowledge of Industry Standards:

• Understanding of procurement, logistics, and quality control processes relevant to the coffee shop or food service industry.

1. Adaptability:

• Ability to adapt to changing supply needs, handle unforeseen challenges, and implement process improvements.