Company Description
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.
COME AS YOU ARE & JOIN THE 25h TRIBE.
Job Description
How does your working day look like …
- Deliver exceptional client service by greeting and assisting clients with a professional and welcoming demeanour.
- Efficiently manage and coordinate appointment bookings, cancellations, and rescheduling to maximize operational efficiency.
- Handle client communications via phone, email, and in-person inquiries, providing precise and timely information on services, treatments, and promotions.
- Ensure the reception area is meticulously maintained, contributing to an optimal client experience.
- Oversee payment processing, transaction management, and cash register operations with accuracy and integrity.
- Collaborate with spa therapists and management to ensure seamless service delivery and client satisfaction.
- Proactively address and resolve client concerns or issues, ensuring a positive resolution in line with company standards.
- Monitor inventory levels and coordinate supply orders to ensure the spa is adequately stocked at all times.
- Uphold a professional appearance and demonstrate a strong commitment to delivering exceptional customer service.
- Drive upsell opportunities in the lobby and pool areas.
- Role involves extended periods of standing and walking.
- Has a passion for engaging with clients and brings a unique, dynamic personality to the role.
Qualifications
Your personality counts more than your CV …
- Proven experience in a receptionist or customer service role, ideally within the spa or hospitality industry.
- Strong communication and interpersonal skills, with the ability to engage effectively with clients.
- Proficiency in Microsoft Office Suite and standard office equipment.
- Fluency in English is required; proficiency in additional languages is an asset.
- Ability to manage multiple tasks in a dynamic, fast-paced environment.
- Excellent organizational skills and attention to detail.
Additional Information
What’s in it for you …
- Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
- Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
- Benefit from great offers from our numerous cooperation partners
- Be part of our hilarious staff parties and much more...