Job Description: Receptionist (Healthcare Experience Required)

Location: Dubai UAE

Employment Type: Full-time

Salary: AED 6,000 per month

Position Overview

The clinic is seeking a highly organized and customer-focused Receptionist with experience in the healthcare or aesthetics industry. The ideal candidate will be responsible for managing front-desk operations, providing exceptional customer service, and ensuring smooth administrative support to the clinic. The Receptionist will play a key role in creating a welcoming environment for patients while handling day-to-day operational tasks efficiently.

Key Responsibilities

1. Front Desk Management

• Greet and welcome patients and visitors with a professional and friendly demeanor.
• Manage patient check-in and check-out processes efficiently.
• Answer and manage incoming phone calls, emails, and inquiries.
• Schedule, confirm, and reschedule appointments using the clinic management system.
• Ensure the reception area is clean, organized, and stocked with necessary materials.

2. Patient Coordination & Support

• Provide information about the clinic’s services, treatments, and promotions.
• Assist patients with registration forms and insurance-related inquiries.
• Coordinate with medical staff to ensure seamless patient flow.
• Handle patient complaints and escalate issues when necessary.
• Ensure patient confidentiality and data protection according to DHA regulations.

3. Administrative Tasks

• Maintain accurate patient records in the clinic management system.
• Handle billing, invoicing, and payment processing accurately.
• Track and manage inventory of office and reception supplies.
• Prepare daily, weekly, and monthly reports on appointment schedules and revenue.
• Assist in preparing documentation for regulatory audits and compliance checks.

4. Customer Service Excellence

• Build and maintain positive relationships with patients to enhance their experience.
• Follow up with patients regarding their appointments and treatment plans.
• Collect and document patient feedback to improve services.
• Promote loyalty programs and encourage repeat visits.

Qualifications & Requirements

• Education: Diploma or Bachelor's degree in Business Administration, Hospitality, or a related field.
• Experience: Minimum 2 years of experience in a clinic, hospital, or medical spa receptionist role.
• Skills:
• Strong communication and interpersonal skills.
• Proficiency in using clinic management software and appointment scheduling tools.
• Excellent organizational and multitasking abilities.
• Knowledge of basic accounting and billing procedures.
• Ability to handle confidential information with discretion.
• Language: Bilingual in English and Arabic is preferred.

What We Offer

• Competitive salary of AED 6,000 per month.
• Opportunities for career growth and development.
• A modern and professional work environment.
• Employee discounts on treatments and skincare products.