Synopsis

As a Manager Change Management, you will be working as part of the Connected Operations Transformation Programme. Responsible for creating and implementing change management strategies and activities that maximize employee engagement and adoption of new ways of working within Operations.  The Operations division is a fast paced and dynamic environment, and you will need to be able to develop strategies that can adapt to meet the evolving needs.

Accountabilities

• Stakeholder analysis and execute stakeholder engagement strategies.
• Define change success metrics and use them to measure and monitor change progress.
• Coach project teams and business representatives in managing change.
• Develop change champion networks across Operations.
• Apply a structured methodology and lead change management activities to support employees and key stakeholders to adopt change across Operational departments.
• Conduct change impact and readiness assessments by stakeholder group, evaluating the results to develop implementation approaches and plans which meet the specific needs of different groups.
• Ability to come up with creative approaches to embed change across departments with very different needs (for example; large workforces, not captive and on shift).
• Provide advice and recommendations and to senior leaders about how to approach change for programmes specific to their area.
• Develop and deliver communication plans for change programmes, identifying and aligning communication needs of stakeholders to project milestones, and developing associated messaging.
• Develop communications collateral e.g., SharePoint sites, FAQ libraries etc
• Identify change risks and define change mitigation strategies to minimise impacts on go-live/programme implementations.

Education & Experience

• Bachelor’s degree level education.
• Must have a minimum of 7 years experience delivering large scale business transformation focused on stakeholder management and change enablement, preferably within an operation or an aviation environment.
• Demonstrated experience in fostering a culture of change and strategic communications planning; airline experience is preferable
• Extensive knowledge of change management theory, design, and execution.
• Excellent command of English language, written and oral.  #LI-SK1