Key Responsibilities:
Strategic E-commerce Operations
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Oversee end-to-end online product management across all e-commerce platforms (Amazon, Noon, Carrefour, company website).
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Develop and execute plans to improve online product visibility, conversion rates, and overall sales.
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Analyse platform algorithms, traffic, and consumer behaviour to optimize listings and campaigns.
2. Content & Merchandising Management
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Supervise the creation and enhancement of product content, ensuring high-quality images, SEO-friendly descriptions, and accurate attributes.
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Plan and manage online merchandising layouts and category arrangements to improve user experience and product discoverability.
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Ensure product content aligns with brand standards and marketing guidelines.
3. Promotion & Campaign Strategy
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Collaborate with the marketing team to design, implement, and monitor digital promotions and campaigns.
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Plan seasonal offers, bundle deals, and pricing strategies to boost sales performance.
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Track and analyze campaign results, providing insights and recommendations to the Team Leader.
4. Performance Analytics & Reporting
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Prepare detailed performance reports including sales, conversion rates, ROI, and stock movement.
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Identify underperforming SKUs and develop action plans to improve sales and profitability.
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Monitor competitor pricing, product trends, and category performance to support strategic decision-making.
5. Coordination & Team Support
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Guide and support E-commerce Assistants in executing daily tasks and maintaining platform accuracy.
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Liaise with warehouse, logistics, and finance teams to ensure smooth order processing and timely dispatch.
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Communicate key updates, performance insights, and operational challenges to the Team Leader.
Skills
Qualifications & Skills:
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Bachelor’s degree in Marketing, Business Administration, or E-commerce.
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4–6 years of experience in e-commerce operations, preferably in a trading or retail company (household goods experience is an advantage).
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Strong knowledge of major online marketplaces (Amazon, Noon, Carrefour, etc.) and e-commerce CMS platforms.
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Advanced Excel and data analysis skills; familiarity with analytics dashboards and BI tools is a plus.
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Proven ability to plan and execute promotional campaigns and sales strategies.
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Excellent communication, leadership, and coordination skills.
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Analytical mindset with a focus on accuracy, efficiency, and results.
Key Competencies:
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Strategic Thinking & Business Acumen
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Data-Driven Decision Making
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Cross-Functional Collaboration
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Problem Solving & Initiative
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Leadership & Mentoring