Job Description:

The key purpose of the role is to guarantee excellence in execution in all Customer Services' areas in the country; coordinate and manage country CS agents; provide recommendations and outcomes that will enhance key management, organizational performance of local organization; share improvement ideas with International Customer Services Responsible; support and collaboration with CS Support Manager in SSC; ensure customer satisfaction for both domestic and export businesses.

• Member of supply chain team
• Leader of owning results and delivering assigned tasks with high level of accuracy and professionalism
• Process orders with warehouse and SAP
• Follow up order status in term of picking, logistics and invoicing
• Prepare orders report (GES Template) tracking for higher management
• Customer support for sales team when needed for any claim, shipment info, etc…
• Key KPIs: Net service level & OTIF / Shipment info are available on tracking tool / Process of order cycle and accuracy

Previous Work Experience:

• 1-3 years of experience in customer support, logistics

Education:

• Bachelor / Master degree in Engineering or a related field with successful academic record

Skills:

• Strong Microsoft excel skills
• SAP knowledge in OTC/logistics or similar systems required
• Excellent oral and written communication skills in English with the ability to interact effectively with all levels of management, Arabic and French

knowledge a plus

• Self-confident professional, who possesses strong interpersonal skills along
• Competent in problem solving with strong analytical capabilities
• Strong follow-up skills and high determination to achieve results and realize changes

Job Type:

Temporary