Overview of the role:
The role focuses on claim validation, technical assessment, customer engagement, supplier recovery, and continuous improvement to enhance product quality and customer satisfaction, working closely with a Master Technician on field inspections.
What you will do:
• Liaise with sales teams and customers to collect warranty claims, supporting documents, and conduct structured weekly customer visits for inspections and usage-condition assessment.
• Review, verify, and validate all warranty claims submitted by technicians, applying technical judgment in line with warranty guidelines and manufacturer recommendations.
• Conduct field visits as required to analyze product issues, support teams, and provide on-the-job technical guidance and training.
• Ensure accurate documentation, record keeping, and strict adherence to warranty terms and conditions.
• Maintain an updated and accurate database for tire and battery warranty claims, including trend analysis and management reporting.
• Perform customer site visits to assess claims, identify operational gaps, and recommend process improvements in warranty operations.
• Prepare monthly warranty cost percentage reports and define corrective and preventive actions to control claim costs.
• Develop technical bulletins, quality materials, and training programs to reduce avoidable warranty claims and support product quality improvement.
• Submit validated claims to supplier/principal portals, follow up on approvals, ensure full value recovery, and coordinate with Finance and cross-functional teams for warranty reconciliation.
Skills
Required Skills to be successful:
• Strong technical knowledge of tires, batteries, and automotive warranty guidelines
• Warranty claim analysis, validation, and cost control expertise
• Customer engagement and field inspection capability with sound technical judgment
• Data analysis and reporting skills to identify trends and drive continuous improvement
About the Team:
The role sits within the Aftersales Technical and Warranty team and reports to the Senior Manager – Product and Quality. You will work closely with Master Technicians, Product, Finance, Aftersales Operations, and supplier partners to ensure effective warranty governance and product quality improvement.
What equips you for the role:
• Diploma or Bachelor’s degree in Mechanical Engineering, Automotive Engineering, or a related technical field
• Minimum 5 years of relevant automotive experience, with mandatory exposure to automotive quality
• Strong technical understanding of tires and batteries
• Proficient in Microsoft Office (Excel essential) with ERP experience (SAP preferred) and a valid UAE driving license