Officer, Surveillance - Atlantis the Royal 
(18880)

A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world.

Crafted by the world’s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.

About The Role

Officer, Surveillance will monitor guests and staff activities in the resort through the use of CCTV. Successful candidate will be focusing on gathering intelligence to support internal and external investigations, conducting assessments of incidents, and coordinating response to incidents. Person in this role will be required to provide support to incident commanders for all critical incidents in the hotel and form part of the emergency management plan. Additionally, responsibilities will include conducting audits of access control and CCTV investigations to support overall hotel security plan.

About You

Our ideal candidate will have College degree or Secondary education and demonstrate good written and spoken English. You should be certified by SIRA and have strong knowledge of electronic security and security management system to supervise and initiate effective CCTV operation. Experience in a large hotel or complex commercial facility is preferred, knowledge of UAE Health & Safety regulations is required to be considered for this role.

Qualifications:

• Valid SIRA or PSBD Security System Operator License
  (Candidates holding an active UAE‑recognized security systems certification are strongly preferred.)


• Minimum 3 years of experience as a Security System Operator in a 5‑star hotel environment within the UAE, ensuring exposure to high‑end hospitality operations, guest‑focused service standards, and complex security workflows is strongly preferred).

Technical Skills & Experience: 

• Hands‑on expertise with CCTV and integrated security systems, including:
  
  
  • Monitoring live CCTV feeds
  
  
  • Incident reporting
  
  
  • Operating access control and alarm systems
  
  
  • Control room operations
  
  

• Strong computer literacy, including: 
  
  
  • Proficiency in MS Office (Word, Excel, Outlook).
  
  
  • Experience using incident‑reporting software.
  
  
  • Ability to quickly learn and operate CCTV & integrated security platforms.
  
  

Communication & Professional Skills: 

• Strong verbal and written communication skills.


• Professional behaviour, positive attitude, and strong work ethic.


• Ability to work effectively in a fast‑paced, multicultural environment.


• High attention to detail with strict confidentiality.

Emergency & Safety Knowledge: 

• Working knowledge of emergency procedures.


• Familiarity with escalation protocols and guest safety standards.

Behavioural & Job‑Specific Competencies: 

• High level of integrity, alertness, and situational awareness.


• Consistent accuracy in reporting and documentation, supporting logs and incident records.


• Ability to coordinate with Duty Managers, Team Leaders, and Security Management in daily operations and emergencies.


• Commitment to departmental SOPs, confidentiality policies, and regulatory compliance.


• Demonstrates teamwork, reliability, and adaptability to changing operational needs.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.