An Exhilarating
Opportunity

Are You Ready for
a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by
Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and
Setting the Gold Standard across the Industry.

Join the FIVE
Tribe - and Get Ready to Make Waves.

The Candidate

A Driven
Self-Starter, you have Excellent Communication, Leadership and Organisational Skills.
As an Astute Creative and Critical Thinker, you can Conceptualise and Implement
Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail
Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and
Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking
Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing
and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’
and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing
short of Sensational. Joining our Front Office Team as CID Agent will Empower
you to deliver Exceptional Experiences across our award-winning Lifestyle
Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that
will take your Career to New Heights!

What We’re Looking For

• Bachelor's
  degree in Hospitality Management or related field preferable.
  
• Minimum
  of 1-2 years of progressive experience in a Luxury Hotel environment within the
  UAE, with the ability to thrive in
  a high-volume environment.
  
• Computer
  literacy, with a mastery of Word, Excel, and Outlook, while possessing an
  exceptional knowledge of Hotel PMS, specifically Opera.
  
• Exceptional organisational skills, and a
  passion for delivering ‘FIVE-Star’ Guest Experiences.
  
• Strong
  business acumen and analytical skills, with the ability to drive revenue and
  manage costs effectively.
  
• A
  Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every
  aspect of the Operation is curated to perfection.
  
• Excellent communication and interpersonal
  skills, leveraging strong verbal and written
  skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
  
• Next-Level
  Organisational and Supervisory skills, effectively leading and inspiring the
  FIVE Tribe to New Heights.
  
• Find
  creative solutions and take ownership of all duties and tasks assigned, while
  ensuring an unparalleled ‘Vibe at FIVE.’
  
• Skills
  in Improving Customer Satisfaction and Driving Profitability, showcasing a
  commitment to Industry-Leading Standards.
  
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while
  taking Ownership for all duties and tasks assigned.
  
• Impeccable
  communication skills, both verbal and written, with fluency in English
  (additional languages are a plus).
  
• A
  hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  

Key
Responsibilities

• Demonstrates
  an exceptional understanding of Hotel Procedures, diligently checking all
  bulletins for up-to-date information.
  
• Receives
  Daily Briefings on all special events, ensuring comprehensive knowledge and
  readiness.
  
• Acquires
  in-depth knowledge of all guest rooms, their unique features, luxurious
  amenities, and the extensive range of services offered by FIVE.
  
• Efficiently
  fulfills any Special Requests from management within your capabilities,
  delivering ‘FIVE-Styled’ experiences tailored to guests' desires.
  
• Maintains
  the CID System by consistently updating it with the hotel's sensational Activities
  daily.
  
• Ensures
  meticulous accuracy in balancing the CID System daily, guaranteeing Flawless Records.
  
• Inserts
  precise Guest Profiles into the CID System, capturing every detail to deliver Exquisite
  Services.
  
• Performs
  Seamless Room Moves on the CID System, staying in sync with the regular updates
  on OPERA.
  
• Skillfully
  relays crucial messages posted on the CID System to the concerned departments
  of the hotel, orchestrating a Seamless Flow of Communication.
  
• Proactively
  seeks and shares any changes to the CID Process or updates related to UAE laws
  pertaining to Hotel Operations, displaying Visionary Leadership within the
  Front Office Team.
  
• Promptly
  checks out rooms from the CID System as soon as the check-out process is
  completed on OPERA, ensuring a Smooth Transition for departing guests.
  
• Conducts
  Daily Reconciliation and Balancing of Opera TD and DTCM Portal TD, ensuring Industry-Leading
  Financial Record-Keeping processes.
  
• Ensures
  complete and accurate Handovers to other FIVE Tribe Members, delivering Seamless
  Exchanges of Information.
  
• Efficiently
  handles CID Inspections with finesse, showcasing exquisite Attention to Detail
  and an Unwavering Commitment to Boundary-Breaking Standards.
  
• Exemplifies
  versatility by performing any other functions deemed necessary by the Reporting
  Leader, consistently going Above and Beyond to Exceed Expectations.
  

The Team

‘FIVERs’ are Cultured
yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and
apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming
Back for More. If you Dream of being surrounded by Like-Minded Individuals who
share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable
Indulgence at FIVE

FIVE is a leader
in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations
being the first and only Hotels in the UAE to obtain the International
Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity
for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has
led to a completely LEED Platinum-certified operational hospitality portfolio.
FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart
Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved
an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it
one of just five hotels worldwide to receive Platinum Certification. FIVE
illustrates its Commitment to making ‘Sustainability without Compromise on
Luxury Living’ central to its Future Vision, withFIVE LUXE already on track to acquire LEED Platinum
(BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope
of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The
FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs’. FIVE
is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity
Employer. Accordingly, FIVE does not discriminate based on disability, race,
age, sex, gender, sexual orientation, ethnicity, religion or belief,
nationality, marital status, or any other basis protected under national or
local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large
Organisations, the FIVE Tribe is more than a group of people working together –
it is a Family bonded by common Values and Goals, Celebrating People, Culture
and Diversity.

About FIVE Hotels and
Resorts

FIVE Hotels and
Resorts prides itself on being Disruptively Different and Daringly Unique. Our
Growing Portfolio of Lavish Destinations are the epitome of Glamour and
Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE
Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe
means you are part of a team who Breaks Boundaries and offers Unbeatable
Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and
360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe,
you will be part of a group of High Achievers who Fearlessly Challenge
Conventions on a Global Stage.

Find out more
here: fivehotelsandresorts.com